Erika Turner
Colorado Springs,CO
Summary
Dynamic healthcare administration professional with over a decade of experience in enhancing patient admissions, medical billing, and employee onboarding processes. Committed to fostering a collaborative environment that ensures seamless patient care while aligning with organizational objectives. Proven ability to improve operational efficiency and cultivate meaningful relationships with patients, families, and healthcare teams through a people-first approach. Passionate about driving initiatives that prioritize both patient satisfaction and organizational success.
Overview
22
22
years of professional experience
Work History
Billing & Human Resources Coordinator
Brookside Rehabilitation and Wellness/ Brookside Inn
12.2022 - Current
- Billing Medicare and Managed Care Products for inpatient services rendered
- Processing Invoices for payment utilizing company EMR Financial system
- Participate in weekly Interdisciplinary Team meetings to discuss patient progress and continued eligibility under insurance benefits
- Contact family/patient to gather correct demographics, mailing address, etc., while also explaining their insurance coverage and potential patient responsibility from deductibles and copays
- Complete the new hire onboarding process by completing all necessary company and legal documents and conduct orientation.
- Oversee current job requisitions, screen and contact applicants, schedule and conduct interviews
- Participate in planning and facilitating monthly All-Staff meetings, and coordinate other means of communication and education with employees
- Manage worker compensation and FMLA claims
- Oversee insurance eligibility and 401K for 190 employees
- Manage company payroll system for 190 employee facility which includes processing payroll, tracking employee status changes, running reports
- Member in the following facility committees; recruitment and retention, Quality Assurance and Performance Improvement (QAPI)
- Assist other departments as needed, such as filling in and providing coverage for open positions and training initiatives of the facility
- Directed the Employee Incentive Committee, spearheading departmental recognition programs and managing the Employee of the Month selection process
Admissions Director
Suites at Someren Glen
11.2018 - 12.2022
- Increased occupancy by 5.3 ADC in 2019, maintaining census and quality mix above budgeted goal
- Coordinate communication between multiple departments
- Train and advise others within the company on processes and systems, helping to improve efficiency and accuracy
- Complete monthly reports for Quality Assurance and Performance Improvement (QAPI), yearly Competitive Analysis and other data reporting used in yearly budget planning as well as tracking referral sources and trends
- Created forms and implemented systems to improve efficiency and accuracy of admissions process
- Able to communicate effectively with multiple departments, as well as physicians and hospital case managers due to extensive knowledge of various insurance plans, medical terminology and documents
- Familiar with hospital referral systems and patient information portals such as Navihealth, Allscripts, EPIC and CORHIO
- Guide patients and families through the process of transitioning into skilled nursing
- Verify insurance, and complete the authorization process to ensure coverage for patient stay and assist billing office with smooth billing process
- Assist other departments as needed: assist case management by providing insurance case managers with updates on patient stay; assist billing dept by leading monthly meeting to review Medicaid pending residents, ensuring info is correctly entered in EMR regarding Length Of Stay and payor sources/changes; assist nursing department and administrator with regular covid testing/tracking
Admissions Director
Brookdale Greenwood Village
03.2013 - 11.2018
- Communicating with multiple departments to ensure smooth process during admission of new patients
- Developed relationship with community physicians and PA’s resulting in increased communication regarding referrals and admissions
- Supervised the Admissions Assistant
- Completed monthly QAPI reports and data collection related to admissions and inquiries
- Participated in Marketing Plan
- Participated in community Congested Heart Failure (CHF) program
- Participated in Employee Incentive Committee
- Guided patients and families through the process of transitioning into skilled nursing
- Verified insurance and completed the authorization process
Admissions Director
Life Care Center of Littleton
12.2011 - 03.2013
- Communicating with multiple departments to ensure smooth process during admission of new patients
- Guiding patients and families through the process of transitioning into skilled nursing
- Verified insurance and completed the authorization process
- In-service new employees on customer service
- Maintain reports and data related to admissions and inquiries
- Conducted Training Class on Customer Service
Admissions/Marketing Director
Life Care Center of Berkley Manor
05.2009 - 12.2011
- Communicating with multiple departments to ensure smooth process during admission of new patients
- Guiding patients and families through the process of transitioning into skilled nursing
- Verified insurance and completed the authorization process
- Presenting staff in-services on customer service
- Maintain reports and data related to admissions and inquiries
- Scheduling and assisting with presentations at local community centers
- Organizing participation and fund raising for charity groups
Admissions and Activities Assistant
Life Care Center of Aurora
04.2004 - 05.2009
- Communicating with multiple departments to ensure smooth process during admission of new patients
- Guiding patients and families through the process of transitioning into skilled nursing
- Performing daily activity programs with residents
- Creating monthly calendar
Education
Bachelors Degree - Health Care Management
Metropolitan State College of Denver
Denver, COSkills
- Organization and managing multiple priorities
- Communication
- Customer Service
- Teamwork and Problem Solving
- High level of integrity and professionalism
- Extensive knowledge of managed care and Medicare guidelines
- Maintains confidentiality
- Employee relations
- Microsoft office and Excel
- Customer relations
- Payroll processing
- Staff recruiting and retention
Timeline
Billing & Human Resources Coordinator
Brookside Rehabilitation and Wellness/ Brookside Inn
12.2022 - Current
Admissions Director
Suites at Someren Glen
11.2018 - 12.2022
Admissions Director
Brookdale Greenwood Village
03.2013 - 11.2018
Admissions Director
Life Care Center of Littleton
12.2011 - 03.2013
Admissions/Marketing Director
Life Care Center of Berkley Manor
05.2009 - 12.2011
Admissions and Activities Assistant
Life Care Center of Aurora
04.2004 - 05.2009
Bachelors Degree - Health Care Management
Metropolitan State College of Denver