Erika Valencia
Las Vegas,US
Summary
Seasoned Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
10
10
years of professional experience
Work History
Lead Hostess
Smith and Wollensky Steak House
12.2022 - Current
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
Lead Hostess
Trump International Hotel Las Vegas
09.2017 - 12.2022
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied.
- Maintaining accurate wait list quotes while efficiently directing the seating of guest parties
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
- Used OpenTable to manage in-person and telephone guest inquiries, customer service requests, and reservation bookings.
Assistant Manager
Zia Records (Eastern - Las Vegas)
04.2014 - 09.2017
- Worked with the team to improve efficiency on various projects
- Keep track of all transactions on a daily basis and generate invoices and reports for the manager
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Kept track of cash receipts and deposits, which resulted in increased accuracy and fewer discrepancies.
Education
Some college (No degree) -
Antelope Valley College
Lancaster, CAHigh School Diploma -
Antelope Valley High School
Lancaster, CASkills
- Employee training
- Restaurant Operations
- Food safety understanding
- Fluent in Spanish
- Dining customer service
- Task Delegation
- Menu presentation
- Phone Etiquette
- Reservations Coordination
References
References upon request
Languages
Spanish
Native or Bilingual
Software
Open table
Timeline
Lead Hostess
Smith and Wollensky Steak House
12.2022 - Current
Lead Hostess
Trump International Hotel Las Vegas
09.2017 - 12.2022
Assistant Manager
Zia Records (Eastern - Las Vegas)
04.2014 - 09.2017
Some college (No degree) -
Antelope Valley College
High School Diploma -
Antelope Valley High School
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