Erika Werner
Naperville,IL
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Sales and Service Representative
Bank Of America
06.2007 - 08.2010
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Identified new sales opportunities through research, networking, and attending industry events.
- Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Expanded market reach by identifying potential customers in untapped regions and industries.
Make up Artist
Estee Lauder
03.2007 - 09.2007
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Streamlined appointment scheduling and management processes, improving overall efficiency in the studio.
Education
High School Diploma -
Foothill High School
Pleasanton, CASkills
- Cold-Calling
- Goal-Oriented
- Performance Tracking
- Telephone etiquette
- Customer service
- Attention to detail
- Multitasking
- Effective communication
- Client retention
- Interpersonal skills
- Computer literacy
- Adaptability
- Time management
- Conflict resolution
Timeline
Sales and Service Representative
Bank Of America
06.2007 - 08.2010
Make up Artist
Estee Lauder
03.2007 - 09.2007
High School Diploma -
Foothill High School
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