Erika McDowell
Spotsylvania,VA
Summary
Professional administrative expert prepared for Office Coordinator roles with history of enhancing office productivity and supporting team success. Adept at managing schedules, coordinating meetings, and handling communications. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Office Coordinator
MIF, LLC
Fredericksburg, VA
03.2024 - Current
- Manage patient scheduling systems to streamline operations and improve appointment efficiency.
- Encourage open dialogue between patients and healthcare providers to optimize overall care outcomes.
- Oversee meticulous management of patient records, ensuring strict adherence to HIPAA regulations for safeguarding sensitive information.
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilizing active listening and probing questions to resolve issues, ensuring major challenges were promptly escalated to management.
Receptionist/Administrative Assistant
Doug’s Carpet House LLC
Fredericksburg, VA
04.2022 - 02.2024
- Achieved seamless communication through proficient management of multiline phone system and prompt call transfers. Improved visitor satisfaction by directing inquiries to appropriate departments for effective product support. Enhanced rental payment processes and maintained accurate receipt documentation. Organized records and efficiently retrieved mail to support team operations.
- Maintained organized reception area, enhancing customer experience and professionalism.
Night Auditor
HMP Properties
Stafford, VA
11.2019 - 01.2024
- Oversaw preparation of nightly financial reports and resolved discrepancies.
- Provided exceptional customer service during late-night hours to enhance guest satisfaction.
- Conducted routine inspections of property to maintain high standards of cleanliness and safety.
- Trained new staff on auditing procedures and front desk operations to ensure compliance.
- Oversaw cash handling procedures, ensuring secure transactions and accurate record-keeping.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Customer Service Fraud Specialist
Goldman Sachs Bank
Omaha, NB
10.2019 - 08.2021
- Conducted thorough investigations of suspicious claims, ensuring compliance with regulatory standards.
- Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
- Led initiatives to improve response times in fraud detection processes, enhancing overall operational efficiency.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
Company Manager
Riverside Center, LLC
Stafford, VA
01.2015 - 08.2018
- Responsible for communicating and coordinating with all departments for scheduling rehearsal space for upcoming productions. Serves as an administrative assistant to the Producing Director to ensure all actors are accommodated for each production. Responsible for coordinating staff travel arrangements and assuring appropriate housing accommodations are provided when necessary.
Sales Manager
Interstate, LLC
Fredericksburg, VA
08.2012 - 01.2015
- Achieved successful follow-up with potential clients through effective communication via calls and email responses to inquiries and group requests. Streamlined the filing process for confidential sales contracts. Negotiated favorable group rates to enhance client satisfaction.
- Developed tailored sales training programs to enhance team performance and drive results.
Education
Associate of Arts - Business Administration And Management
Bryant & Stratton College
NY06-2002
Skills
- Staff reviews/training
- Scheduling
- Fraud Investigation
- Loss Prevention
- Event Management
- Multi-tasking
- Organization
- Customer service
Timeline
Office Coordinator
MIF, LLC
03.2024 - Current
Receptionist/Administrative Assistant
Doug’s Carpet House LLC
04.2022 - 02.2024
Night Auditor
HMP Properties
11.2019 - 01.2024
Customer Service Fraud Specialist
Goldman Sachs Bank
10.2019 - 08.2021
Company Manager
Riverside Center, LLC
01.2015 - 08.2018
Sales Manager
Interstate, LLC
08.2012 - 01.2015
Associate of Arts - Business Administration And Management
Bryant & Stratton College