Erikka Michaels
Las Vegas
Summary
Results-driven Account Executive recognized for consistently surpassing sales quotas in dynamic environments. Expertise in cultivating strong client relationships and aligning contract negotiations with company goals. A proven ability to develop a robust pipeline of prospects and adapt strategies based on market trends to increase revenue and client satisfaction.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Account Executive
Rectangle Health
Las Vegas
01.2024 - Current
- Cultivated strong client relationships through effective communication and follow-up strategies.
- Exceeded quota consistently in a fast-paced sales environment
- Managed contract negotiations, aligning client expectations with company goals for optimal outcomes.
- Managed dozens of accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Expert in Sales Force
Sales Development Representative
Rectangle Health
Las Vegas
06.2023 - 12.2023
- Made up to 3000 calls per month
- Consistently exceeded targets
- Fastest promotion to account executive in 6 months
- Developed live transfer scripting to shorten the sales cycle and transformed my team’s process
Sales Representative
American Income Life Insurance Company
06.2012 - 06.2023
- Assisted customers in identifying life, accident, and supplemental health insurance needs
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Gold Club Member- exclusive status with over $50,000 in insurance premium sold in one month
Regional Manager
American Income Life Insurance Company
08.2014 - 12.2018
- Led regional sales teams to achieve performance targets and improve overall productivity.
- Developed training programs for new agents to enhance product knowledge and sales techniques.
- Analyzed market trends to identify growth opportunities within the regional territory.
- Mentored junior managers in leadership skills and effective team management practices.
- Evaluated performance metrics to drive continuous improvement in sales outcomes and customer service standards.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Identified potential hires and conducted a 5-step interview process
- Established and maintained operational standards for 2 locations.
Education
Bachelor of Arts -
University of Redlands
Redlands, CA 08.2008 - 05.2012
Skills
- Customer relationship management
- Scripting
- CRM expertise
- Contract negotiation
- Account management
- HIPAA Compliance
- OSHA Compliance
- Payments
- EHR
- Integrations
- Organization
- Cold calling
- Sales Force
- Pipeline Management
- Referrals
- Life/health insurance
- SAAS
- Assumptive Sales
- Financial statement analysis
- Dental software
- Knowledge of virtual credit card processing
- Developing Partnerships
Accomplishments
- 110% annual quota attainment as account executive
- Second rep to 25+ deals sold in one month at Rectangle Health
- Exclusive membership in Gold Club with $50,000 in sales in one month at American Income Life
Timeline
Account Executive
Rectangle Health
01.2024 - Current
Sales Development Representative
Rectangle Health
06.2023 - 12.2023
Regional Manager
American Income Life Insurance Company
08.2014 - 12.2018
Sales Representative
American Income Life Insurance Company
06.2012 - 06.2023
Bachelor of Arts -
University of Redlands
08.2008 - 05.2012