Eriks Dzelzkalns
Montgomery,AL
Summary
Enthusiastic, highly motivated Assistant Manager offering considerable experience in Sales, Customer Service and Team Support. Proven interpersonal, communication and multitasking skills. Innovative in acknowledging and resolving concerns, developing policies and engaging with customers to promote repeat business and drives overall success of the business.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Renfroes
10.2022 - 03.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Created and maintained safe and secure work environments for employees and customers.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees and enforced on store policies, procedures and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Co Store Manager
Vowells Cash Saver
06.2018 - 10.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Associate
Walmart
09.2017 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
No Degree -
South University
5355 Vaughn Rd, Montgomery, AL 36117High School Diploma -
Success Unlimited Academy
2328 Fairlane Dr, Montgomery, AL 3611605.2005
Skills
- Strategic Merchandising
- Issue Resolution
- Assignment Delegation
- Order Management
- Customer Service
- Attention to Detail
- Work Planning and Prioritization
- Inventory Counting
- Loss Prevention
- POS Systems Operations
- Inventory Control
- Versed in electric pallet stacker's and jacks
Timeline
Assistant Store Manager
Renfroes
10.2022 - 03.2023
Co Store Manager
Vowells Cash Saver
06.2018 - 10.2022
Sales Associate
Walmart
09.2017 - 04.2018
No Degree -
South University
High School Diploma -
Success Unlimited Academy
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