Erin Alfaro
Lafayette
Summary
Dynamic professional with a proven track record in customer service and teamwork, demonstrated at Brandy Melville and other notable positions. Excelled in enhancing customer satisfaction and fostering repeat business through effective problem-solving and an outgoing personality. Skilled in cash register operation and conflict resolution, achieving significant improvements in customer engagement and team collaboration.
Overview
3
3
years of professional experience
Work History
Sales Associate
Brandy Melville
11.2022 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Swim Instructor
Rancho Colorados Swim And Tennis Club
04.2021 - 08.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- worked with ages 4-8
Host
Millies Kitchen
11.2021 - 11.2021
- Job ended abruptly due to the restaurant closing and becoming a joint establishment with another local business.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Kinesiology With An Option in Sports Psychology
California State University, Long Beach
Long Beach, CA05-2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Outgoing personality
- Cash register operation
- Conflict resolution
Timeline
Sales Associate
Brandy Melville
11.2022 - 02.2024
Host
Millies Kitchen
11.2021 - 11.2021
Swim Instructor
Rancho Colorados Swim And Tennis Club
04.2021 - 08.2022
Bachelor of Science - Kinesiology With An Option in Sports Psychology
California State University, Long Beach
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