Erin Boren
Shallowater,TX
Summary
Customer-focused sales professional with a background in education and over eight years of experience building relationships, solving problems, and helping people make confident decisions. Known for creating a positive customer experience through clear communication, follow-through, and a genuine commitment to helping others. Looking to bring those strengths to a remote Customer Success, Account Management, or client-focused role.
Overview
9
9
years of professional experience
Work History
New Home Sales Specialist
Betenbough Homes
Lubbock, TX
01.2022 - Current
- Managed a high-volume pipeline of prospective homebuyers while maintaining a 67.5% sales conversion rate.
- Built long-term client relationships that resulted in a 30%+ referral rate through exceptional service and follow-through.
- Coordinate with cross-functional teams including lenders, construction managers, title companies, and real estate professionals to ensure projects stay on schedule and customer expectations are exceeded.
- Educate clients on financing options, construction timelines, warranties, and homeownership, simplifying complex information into clear, actionable guidance.
- Resolve customer concerns proactively by identifying solutions, managing expectations, and maintaining consistent communication throughout the sales process.
- Utilize CRM and internal systems to manage customer interactions, track sales activities, maintain accurate records, and ensure timely follow-up.
- Develop and execute social media and digital marketing campaigns that generate leads, increase engagement, and strengthen brand awareness.
- Deliver exceptional customer experiences that foster trust, repeat business, and referrals while representing company values with professionalism and integrity.
Mathematics Teacher
Lubbock-Cooper ISD
Lubbock, TX
08.2017 - 01.2022
- Served as the lead teacher for the middle school math team, collaborating on curriculum development and lesson planning across the department.
- Taught Pre-AP mathematics, preparing students for advanced coursework through rigorous instruction and data-driven teaching strategies.
- Implemented differentiated instruction strategies to address diverse learning styles and improve student performance.
Education
Bachelor of Science - Early Childhood Studies
Texas Tech University
Lubbock, TX12-2017
Skills
- Customer Relationship Management
- Customer Success
- Consultative Sales
- Account Management
- Client Relationship Building
- Customer Retention
- Problem Solving
- Goal-oriented mindset
- Time Management
- Microsoft Office Suite
- Google Workspace
- Social Media Marketing
- Process Improvement
- Presentation Skills
- Client Education
- Lead Management
Accomplishments
- Sales MVP – South Lubbock Region (2023 & 2024)
- Generated $92M+ in career home sales
- Guided 321+ families through the home-buying process
- Achieved a 67.5% sales conversion rate
- Maintained a 30%+ client referral rate
- Culture Champ Award – Generous Stewardship (2025)
- 2X Social Media Excellence Awards (2025)
Timeline
New Home Sales Specialist
Betenbough Homes
01.2022 - Current
Mathematics Teacher
Lubbock-Cooper ISD
08.2017 - 01.2022
Bachelor of Science - Early Childhood Studies
Texas Tech University