Erin Bourne
Monrovia,CA
Summary
Dedicated Administrative Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
Work History
Senior Office Assistant
City of Pasadena, Public Works (Engineering)
07.2023 - 11.2023
- Administrative support for the Deputy of Public Works and Executive Assistant to the Director of Public Works
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Scheduled and coordinated travel arrangements for office staff members.
CSW
City of Pasadena (MASH), Department of Water and Power
11.2022 - 07.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Interacted with customers by phone, email, or in-person to provide information.
Therapist
Holding Hands, Inc.
09.2022 - 01.2023
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Documented patient information, treatment plans, and patient responses.
- Delivered brief interventions to help clients develop healthy coping skills.
- Tracked progress according to goals for interventions.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
Admin Assistant II
Rose International, Kaiser Permanente (Temporary Contract)
06.2022 - 08.2022
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
Direct Support Professional
Modern Support Services
06.2021 - 02.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Education
Master of Science - Leadership and Management
University of La Verne
La Verne, CA12.2024
Bachelor of Arts - Communications Studies
California State University, Northridge
Northridge, CA12.2022
Associate of Arts - Communications Arts
Pasadena City College
Pasadena, CA12.2019
Associate of Arts - Humanities
Pasadena City College
Pasadena, CA12.2019
Associate of Arts - Social and Behavioral Studies
Pasadena City College
Pasadena, CA12.2019
Associate of Arts - Communications Studies
Pasadena City College
Pasadena, CA12.2019
Skills
- Correspondence Preparation
- Meeting Support
- Invoice Verification
- Calendar Management
- Spreadsheet Development
- Schedule Management
- File Organization
- Document Scanning
- Travel Coordination
- Office Supply Management
- Telephone Reception
- Multitasking
Awards And Acknowledgments
President / Ujima Club (Pasadena City College)
Timeline
Senior Office Assistant
City of Pasadena, Public Works (Engineering)
07.2023 - 11.2023
CSW
City of Pasadena (MASH), Department of Water and Power
11.2022 - 07.2023
Therapist
Holding Hands, Inc.
09.2022 - 01.2023
Admin Assistant II
Rose International, Kaiser Permanente (Temporary Contract)
06.2022 - 08.2022
Direct Support Professional
Modern Support Services
06.2021 - 02.2022
Master of Science - Leadership and Management
University of La Verne
Bachelor of Arts - Communications Studies
California State University, Northridge
Associate of Arts - Communications Arts
Pasadena City College
Associate of Arts - Humanities
Pasadena City College
Associate of Arts - Social and Behavioral Studies
Pasadena City College
Associate of Arts - Communications Studies
Pasadena City College
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