Erin Brown
Summary
Motivated and customer-focused professional with several years of experience providing exceptional service in fast-paced environments. Skilled in patient and customer interaction, communication, multitasking, problem-solving, and maintaining professionalism under pressure. Experienced handling sensitive situations, assisting clients efficiently, and creating positive experiences through strong interpersonal skills and organization.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Associate
Admiral Cleaners
Edgewater
02.2023 - Current
- Delivered high-quality customer service by assisting customers with orders, questions, and concerns
- Handle transactions accurately and efficiently in a fast-paced environment
- Maintain organization and attention to detail while managing multiple customer orders
- Resolved customer concerns professionally, enhancing overall satisfaction
- Communicated effectively with customers and team members to ensure smooth operations
- Maintain a welcoming and professional front-desk environment
Server / Hospitality Associate
Ken’s Creative Kitchen
Annapolis
11.2019 - 09.2024
- Delivered attentive customer service in high-volume hospitality settings
- Greeted guests professionally and ensured positive guest experiences
- Assisted customers with food and beverage service while maintaining professionalism
- Worked efficiently with team members during busy events and catering services
- Demonstrated strong communication and multitasking skills in fast-paced environments
Cashier
Panera Bread
Annapolis
10.2019 - 09.2020
- Assisted customers with orders and provided friendly, efficient service
- Processed payments and handled cash transactions accurately
- Helped maintain cleanliness and organization throughout the workplace
- Assisted with inventory and supply management
- Maintained professionalism and efficiency during high-traffic hours
Education
Some College (No Degree) - Chemistry
University of Maryland Eastern Shore
Princess Anne, MD 06.2021 - 05.2022
Some College (No Degree) -
Trine University
Angola, IN 05.2024 - 11.2025
Skills
- Customer Service
- Front Desk Support
- Communication Skills
- Patient & Client Interaction
- Multitasking
- Time Management
- Conflict Resolution
- Team Collaboration
- Organizational Skills
- Professional Phone Etiquette
- Cash Handling
- Attention to Detail
- Fast-Paced Environment Experience
Timeline
Some College (No Degree) -
Trine University
05.2024 - 11.2025
Customer Service Associate
Admiral Cleaners
02.2023 - Current
Some College (No Degree) - Chemistry
University of Maryland Eastern Shore
06.2021 - 05.2022
Server / Hospitality Associate
Ken’s Creative Kitchen
11.2019 - 09.2024
Cashier
Panera Bread
10.2019 - 09.2020