Open To Work
Erin Burns
Birmingham,AL
Work Preference
Summary
Reliable and customer focused professional with experience in hospitality, healthcare. and manufacturing. Recognized for providing excellent service, working efficiently in fast paced environments, and building positive relationships with customers, clients, and coworkers. A dependable team player with strong communication, multitasking, and problem solving skills who is eager to contribute to a company's success.
Overview
8
8
years of professional experience
Work History
Server Trainer
Longhorn Steakhouse
Birmingham, Alabama
05.2024 - Current
- Trained new servers on menu knowledge and service standards, resulting in improved service consistency.
- Facilitated hands-on workshops to enhance server skills, directly contributing to smoother operations.
- Mentored team members in customer engagement and conflict resolution techniques, fostering a positive dining experience.
- Collaborated with management for effective implementation of new service protocols.
- Delivered friendly and attentive customer service in a busy dining environment to enhance guest satisfaction.
- Recorded food and beverage orders from guests at tables in a timely manner.
Caregiver
Home Instead Senior Care Home
Vestavia , AL
08.2021 - 03.2024
- Assisted clients with daily living activities, including bathing and dressing.
- Assisted clients with bathing, dressing, and personal care in their homes.
- Provided personal care and companionship to seniors in their homes.
- Maintained clean and safe living environment for clients, ensuring comfort and well-being.
- Prepared meals according to dietary requirements and assisted with feeding, supporting clients' nutritional needs and promoting health.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Coordinated transportation for clients to appointments and social activities, enhancing their access to essential services and social engagement.
- Communicated effectively with families to update on client well-being and needs.
Machine Operator
Sterlite corporation
Birmingham, Alabama
12.2018 - 07.2021
- Operated machinery to maintain efficient production flow in manufacturing processes.
- Monitored equipment performance and performed routine maintenance to ensure optimal operation.
- Collaborated with team members to troubleshoot production issues effectively.
- Followed safety protocols to maintain a secure work environment at all times.
- Trained new operators on equipment usage and safety procedures consistently.
- Recorded production data, including quantities produced and materials used, for accurate daily logs.
Education
High School Diploma -
Wenonah High School
Birmingham, AL05-2016
Skills
- Menu knowledge
- Service standards
- Employee training
- Team mentoring
- Customer engagement
- Conflict resolution
- Cash handling
- Multitasking
- Adaptability
- Problem solving
- Patient Care Support
- Fast Learner
Timeline
Server Trainer
Longhorn Steakhouse
05.2024 - Current
Caregiver
Home Instead Senior Care Home
08.2021 - 03.2024
Machine Operator
Sterlite corporation
12.2018 - 07.2021
High School Diploma -
Wenonah High School