Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Dapo

Deland,FL

Summary

Dynamic professional with extensive experience in customer service at Outback Steakhouse, excelling in guest engagement and complaint resolution. Proven ability to multitask effectively while maintaining attention to detail. Recognized for enhancing customer satisfaction through exceptional communication and a commitment to creating welcoming environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess

Outback Steakhouse
10.2024 - 03.2025
  • Greet customers by opening the doors, a friendly smile and warm conversation.
  • Created friendly interactions to ensure customer satisfaction.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Housekeeper

Comfort Inn & Suites
04.2024 - 07.2024
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Seamstress

Orlando Community Release Center
03.2022 - 03.2023
  • Altered, repaired and hemmed bedding, draperies and inmates and officers garments to create custom-fitted styles.
  • Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing creation.
  • Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
  • Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Drew patterns and cut fabric pieces, assembled, and sewed to create wearable custom garment.

Administrative Assistant

Statewide Installation & Estero Blinds and Shutter
01.2021 - 11.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

Graphic Design

Southwest Florida College
Fort Myers, FL

C. D. L Class B -

Fleet Force
Kissimmee, FL
08.2024

G. E. D. -

North Fort Myers High
North Fort Myers, FL
05.1999

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Exceptional communication
  • Guest engagement
  • Guest complaint resolution
  • Detail-oriented

Certification

Annual training MGR/FOH 2024

Timeline

Hostess

Outback Steakhouse
10.2024 - 03.2025

Housekeeper

Comfort Inn & Suites
04.2024 - 07.2024

Seamstress

Orlando Community Release Center
03.2022 - 03.2023

Administrative Assistant

Statewide Installation & Estero Blinds and Shutter
01.2021 - 11.2021

Graphic Design

Southwest Florida College

C. D. L Class B -

Fleet Force

G. E. D. -

North Fort Myers High

Similar Profiles

CREATE PROFILE
Erin Dapo