Erin Day
Baltimore,MD
Summary
Results-driven Regional Director of Operations known for productivity and efficiency in task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability to ensure success in dynamic environments. Committed to fostering collaboration and driving positive change across operations.
Overview
9
9
years of professional experience
Work History
Regional Director of Operations
Favorite Healthcare Staffing - Kansas City
North East
12.2022 - Current
- Managed regional staff, including hiring, training, performance reviews and disciplinary actions.
- Developed and implemented strategies to improve operational efficiency across the region.
- Implemented new technologies and systems to optimize operational efficiencies in the region.
- Negotiated contracts with vendors for goods or services used by regional operations teams.
- Led process improvement projects focused on increasing quality standards throughout the region.
- Provided direction on budgeting, forecasting, capital expenditures and other financial matters.
- Ensured compliance with all local, state and federal regulations related to operations in the region.
- Established key performance indicators to measure operational effectiveness in the region.
- Collaborated with cross-functional teams to ensure alignment between departments on regional initiatives.
- Communicated regularly with stakeholders regarding changes in business strategy or operations plans.
- Identified potential risks associated with regional operations activities and developed mitigation plans.
- Successfully improved employment turnover through creating incentive and training programs.
- Assessed reports and adjusted workflows to realign with targets.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Director of Operations
Favorite Healthcare Staffing - Kansas City
Chicago, IL
12.2021 - 12.2022
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Worked with management team to develop operational goals aligned with business strategy.
- Developed and maintained client relationships to grow business and improve account retention.
- Created effective business plans to focus strategic decisions on long-term objectives.
Client Liaison
Favorite Staffing
Midwest
01.2020 - 12.2021
- Managed Account Management team overseeing Illinois Hospitals receiving state funding during COVID crisis.
- Led on- and off-site customer support teams across multiple time zones.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Director of Operations
Favorite Staffing
Baltimore, Maryland
11.2015 - 10.2019
Education
Bachelor of Science - Business Management
The College of Saint Rose
Albany, NYSkills
- Project Management
- Strategic Planning
- Data-driven decision-making
- Workforce Planning
- Performance Improvement
- Team Leadership
- Client Account Management
References
References available upon request.
Timeline
Regional Director of Operations
Favorite Healthcare Staffing - Kansas City
12.2022 - Current
Director of Operations
Favorite Healthcare Staffing - Kansas City
12.2021 - 12.2022
Client Liaison
Favorite Staffing
01.2020 - 12.2021
Director of Operations
Favorite Staffing
11.2015 - 10.2019
Bachelor of Science - Business Management
The College of Saint Rose
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