Erin Day

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Enhanced program effectiveness by regularly reviewing and updating counseling approaches based on best practices.
• Mentored new counselors joining the team by providing guidance on treatment approaches, case management procedures, and organizational culture.
• Developed individual treatment goals based on history and diagnosis.
• Taught substance abuse classes to help clients understand consequences of drug and alcohol use.

Anticipating and meeting guests needs while performing several tasks.

Clearly communicating with guests and educating them on different offerings.

Constant use of reason and logic to identify alternatives & solutions for successful outcome.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Received guests payments and processed transactions in a timely manner.
• Ensured a memorable customer experience by recognizing any issues and solving them appropriately by using good judgement, tact, and initiative.