Erin Dean
Roanoke
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
11
11
years of professional experience
Work History
Digital Personal Shopper
Walmart
Roanoke, AL
07.2025 - Current
- Assisted customers in selecting products, ensuring satisfaction and addressing inquiries effectively.
- Adapted quickly to store layouts and inventory systems, optimizing shopping experiences for clients.
- Collaborated with team members to restock shelves and maintain organized product displays.
- Utilized Walmart's online ordering system to fulfill customer requests efficiently and accurately.
- Ensured consistent alignment with performance metrics to support operational goals.
- Collaborated with management to improve training effectiveness and streamline operations through application of relevant skills from previous experience.
Digital Coach/Retail Assistant Manager
Walmart
Attalla, AL
04.2023 - 07.2025
- Trained and developed team members on operational processes and customer service standards.
- Ensured compliance with safety protocols and company policies during daily operations.
- Monitored inventory levels to maintain stock availability and optimize supply chain efficiency.
- Implemented process improvements that enhanced team productivity and service quality.
- Collaborated with management to design training programs for new hires, enhancing onboarding effectiveness.
- Conducted performance evaluations to identify areas for employee growth and development.
- Facilitated team meetings to communicate goals, share feedback, and foster collaboration among staff members.
- Resolved customer inquiries and issues, promoting a positive shopping experience through effective communication skills.
- Oversaw scheduling processes, ensuring compliance with hour limitations while managing a team of 60+ employees.
- Conducted training for colleagues in similar roles at different sites to promote skill development.
- Conducted Zoom meetings to share successful practices and insights with market team.
Digital Team Lead
Walmart
Oxford, AL
09.2021 - 04.2023
- Led team in daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained new associates on processes and operational procedures to enhance performance.
- Coordinated scheduling and task assignments to maximize team productivity and accountability.
- Monitored performance metrics, identifying areas for improvement and implementing corrective actions.
- Facilitated communication between departments to streamline processes and improve service delivery.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Digital Personal Shopper
Walmart
Oxford, AL
06.2020 - 09.2021
- Provided personalized recommendations based on customer preferences and feedback.
- Implemented strategies for efficient shopping routes, enhancing customer convenience during visits.
- Communicated with management regarding inventory levels and product availability issues promptly.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Door Dash Delivery Driver
DoorDash
Jacksonville, AL
10.2019 - 06.2020
- Delivered orders promptly, ensuring customer satisfaction and adherence to service standards.
- Navigated efficiently using GPS technology, optimizing delivery routes for timely arrivals.
- Maintained cleanliness and organization of delivery vehicle to ensure operational efficiency.
- Communicated effectively with customers regarding order status and any potential delays.
Lead Sales Key Holder
Dollar General
Jacksonville, AL
10.2019 - 02.2020
- Supervised daily operations, ensuring efficient store functionality and customer satisfaction.
- Managed inventory levels, coordinating restocking to optimize sales potential.
- Implemented visual merchandising standards to enhance product presentation and drive sales.
- Executed cash handling procedures accurately, maintaining financial integrity of transactions.
- Conducted regular store audits, identifying areas for improvement in operational processes.
Service Desk Associate
Walmart
Roanoke, AL
10.2017 - 10.2019
- Managed return and refund transactions to streamline customer service operations.
- Assumed multiple front-end responsibilities in high-demand periods to maintain service quality.
- Evaluated and resolved customer complaints, ensuring improved service quality.
- Managed end-of-shift cash drawer submissions, ensuring precise deposits and adherence to money handling protocols.
Teller
Bank of Wedowee
Roanoke, AL
02.2015 - 09.2017
- Processed customer transactions efficiently while maintaining accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Monitored and balanced cash drawers daily, ensuring compliance with bank policies and procedures.
- Trained new tellers on operational procedures, fostering a collaborative team environment for improved performance.
Education
Associate of Science -
Southern Union State Community College
Wadley, AL05-2019
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Schedule management
- Flexible schedule
- Documentation and reporting
- Accurate money handling
- Teamwork and collaboration
- Problem-solving
- Conflict resolution
Timeline
Digital Personal Shopper
Walmart
07.2025 - Current
Digital Coach/Retail Assistant Manager
Walmart
04.2023 - 07.2025
Digital Team Lead
Walmart
09.2021 - 04.2023
Digital Personal Shopper
Walmart
06.2020 - 09.2021
Door Dash Delivery Driver
DoorDash
10.2019 - 06.2020
Lead Sales Key Holder
Dollar General
10.2019 - 02.2020
Service Desk Associate
Walmart
10.2017 - 10.2019
Teller
Bank of Wedowee
02.2015 - 09.2017
Associate of Science -
Southern Union State Community College