Summary
Overview
Work History
Education
Skills
Personal Information
Assessments
Timeline
Generic

Erin Dolan

North Olmsted,OH

Summary

Accomplished retail leader with a proven track record at CVS Health, enhancing store profitability and customer satisfaction. Expert in P&L management and retail merchandising, with a talent for recruiting and developing top-performing teams. Demonstrated ability to increase sales through strategic planning and exceptional customer service.

Overview

25
25
years of professional experience

Work History

Merchandiser

Merchandiser
Northeast, OH
11.2024 - Current
  • Stocking shelves: Ensuring that retail store shelves are stocked with products and displayed attractively
  • Working with suppliers and manufacturers to promote products and services that will increase sales
  • Tracking inventory levels and reporting shortages to management
  • Working with buying teams to forecast trends and plan stock levels
  • Planning and organizing store layout
  • Negotiating with suppliers to ensure effective merchandising strategies
  • Collaborating with various departments to ensure effective merchandising strategies
  • Delivering promo displays and merchandise to retailers
  • Collaborating with store managers to set up displays

Operations Manager

CVS Health
Westlake, US
12.2023 - Current
  • Maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
  • Overall store management, supervision, and policy implementation
  • Sales and inventory management
  • Employee staffing, training, and development
  • Financial management
  • Customer service leadership
  • Management
  • Supervise and lead others and work effectively with store crews
  • Effectively communicate information to store crew and supervisors in an open and timely manner
  • Support Store Manager with actions plans for operational and service improvement
  • Promote CVS customer service culture (greet, offer help, and thank)

CSM Customer Service Manager

Food Lion
Norfolk, US
10.2020 - 09.2023
  • Created and maintain a weekly schedule for front end associates
  • Ordered supplies as needed
  • Utilized weekly metric reports to train and coach associates
  • Manage total store operations in the absence of the store and assistant store manager
  • Hired front-end associates and conducted onboarding
  • Reviewed and managed daily financials
  • Utilize Work Force Dimensions for scheduling and timekeeping for accurate payroll
  • Processed and reconciled transactions for Virginia Lottery, Western Union and Money Orders
  • Handed customer complaints and processed refunds as needed

Store Manager

Rite Aid Pharmacy
Portsmouth, US
05.2010 - 01.2019
  • Foster a customer-centric culture and exceed customer experience goals.
  • Understand and manage the operation of your store to maximize profitability.
  • Interview, hire, and lead associates by motivating the mindset of driving sales through customer service.
  • Provide regular performance feedback to support associate growth.
  • Maintain and analyze P&L reports and inventory logs.
  • Adhere to all regulatory and compliance legislation, policies, safety regulations, and overall store appearance standards.
  • Uphold cash and bank depository procedures.
  • Adhere to inventory and merchandise standards according to the POMP manual, profit planner, and plan-o-gram.

Customer Service Manager

Food Lion
Chesapeake, US
01.2000 - 05.2010
  • Started as a cashier then promoted to office assistant and then customer service manager
  • Managed store in absence of store and assistant store managers
  • Hiring of front-end associates
  • Payroll
  • Customer service

Education

Business Management

Tidewater Community College
Chesapeake, VA

Skills

  • Microsoft office
  • P&l reading
  • Scheduling
  • Retail Management
  • Merchandising
  • Planograms
  • Store Management Experience
  • Assistant Manager Experience
  • Recruiting
  • Payroll
  • Customer service
  • Stocking
  • Cash register
  • Sales
  • Cash handling

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

Retail merchandising, Proficient, 04/01/24, Planning, designing, building, and maintaining merchandise displays

Timeline

Merchandiser

Merchandiser
11.2024 - Current

Operations Manager

CVS Health
12.2023 - Current

CSM Customer Service Manager

Food Lion
10.2020 - 09.2023

Store Manager

Rite Aid Pharmacy
05.2010 - 01.2019

Customer Service Manager

Food Lion
01.2000 - 05.2010

Business Management

Tidewater Community College

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Erin Dolan