Tonisha McCray
Vero Beach
Summary
Customer service professional with over 10 years of experience in delivering fast high emotional intelligence and empathy for people in their time of need to ensure customer satisfaction. With great communications and active listening skills and a strong desire to assist while enhancing customer experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Merchandiser
Keurig Dr Pepper
Vero Beach, FL
11.2025 - Current
- Stock and organize shelves with merchandise while also organizing products in the back stock room.
- Conduct regular store visits to assess visual merchandising standards across multiple locations
Membership Coordinator
Boys & Girls Clubs of America
Vero Beach, FL
06.2024 - 08.2025
- Process applications, Maintain records, handle payments, and provide great customer service to members and their families. While also, ensuring the safety and security of club members and assisting with various administrative duties.
School Security Monitor
School District Of Indian River County
Vero Beach, FL
08.2024 - 12.2024
- Monitor and secure Middle School Facility. Redirect and mentor students between transition of class schedules.
Juvenile Detention Officer
Department Of Juvenile Justice
Palm Beach, FL
03.2024 - 07.2024
- Ensures the safe and secure custody of all assigned youth while ensuring that all youth are provided their constitutional rights with special concerns for legal, medical and mental health issues. Uses security and emergency equipment to ensure the safety and security of detained youth and facility.
Transportation Security Agent( TSA)
US Department of Homeland Security
Miami, FL
08.2022 - 08.2023
- Screening passengers, conducting security checks on luggage and cargo, monitoring security measures, and ensuring a safe and respectful environment for all passengers.
Customer Service Representative
Assurant
Miami, FL
02.2022 - 08.2022
- Listen to customer concerns, answer customer questions and provide information about the company's products and services.
Front Desk Concierge
Allied Universal Corporation
Miami, FL
09.2021 - 05.2022
- Assist tenants and visitors at the front desk, Answer and transfer calls as needed, Activate and deactivate access cards.
Victim Of Crime Act Aide (Domestic Violence Shelter)
Miami Dade County Human Resources Department
Miami, FL
09.2019 - 10.2021
- Provide support to domestic violence crime victims which include hotline calls, intake assessment, service plans, safety planning, case management, crisis counseling, referrals, etc.
Security Officer
AGS LLC
Miami, FL
01.2018 - 10.2019
- Document and Patrol the premises at all time, Monitor property access, investigate suspicious behavior and activity and enforce company policies. Overall protect minor immigrants at a safe shelter facility.
Environmental Technician
Baptist Hospital
Miami, FL
08.2016 - 03.2019
- Help maintain a clean safe environment. Disinfect and sanitize patient rooms, public restrooms, offices and lounge.
Customer Service/ Bakery/Stock and merchandiser
Publix
08.2008 - 08.2016
- Greet customers, answer questions, provide product information, and give recommendations as needed. Operate cash registers, cash handling and processing credit/debit payments, and returns or exchanges.
Education
High School Diploma -
American Academy
Miami, FLSkills
- Customer Service
- Security
- Environmental Services
- Computer skills
- Cash handling
- Customer support
- Merchandising
- Microsoft Office
- Microsoft Word
- Case Management
- Community center experience
- Custodial experience
- Crisis Intervention
- Guest services
- Working with individuals with disabilities
- Microsoft Outlook
- Intake Experience
- Hospital Experience
- Time management
- Microsoft Excel
Certification
- ServSafe
- Driver's License
- CPR Certification
- First Aid Certification
Additional Information
- Authorized to work in the US for any employer
- Great customer service skills, team player with the ability to also adapt to any work dynamic environment.
Timeline
Merchandiser
Keurig Dr Pepper
11.2025 - Current
School Security Monitor
School District Of Indian River County
08.2024 - 12.2024
Membership Coordinator
Boys & Girls Clubs of America
06.2024 - 08.2025
Juvenile Detention Officer
Department Of Juvenile Justice
03.2024 - 07.2024
Transportation Security Agent( TSA)
US Department of Homeland Security
08.2022 - 08.2023
Customer Service Representative
Assurant
02.2022 - 08.2022
Front Desk Concierge
Allied Universal Corporation
09.2021 - 05.2022
Victim Of Crime Act Aide (Domestic Violence Shelter)
Miami Dade County Human Resources Department
09.2019 - 10.2021
Security Officer
AGS LLC
01.2018 - 10.2019
Environmental Technician
Baptist Hospital
08.2016 - 03.2019
Customer Service/ Bakery/Stock and merchandiser
Publix
08.2008 - 08.2016
High School Diploma -
American Academy