Erin Flippo
Hockley,TX
Summary
Results-driven general management professional with strong focus on team collaboration and operational excellence. Skilled in strategic planning, financial oversight, and enhancing customer satisfaction, consistently delivering impactful results. Known for adaptability and reliability in dynamic environments, ensuring optimal performance and growth. Experienced in managing groups of diverse teams as large as 24 to 124 individuals. Has a customer service background in boutique fitness, retail, hospitality and food industry.
Overview
13
13
years of professional experience
Work History
General Manager
JETSET Pilates Bridgeland
Cypress, TX
01.2026 - Current
- Develops and implements staff training programs to enhance team performance and service quality.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Manages scheduling and resource allocation to optimize class offerings and maximize member engagement.
- Fostered community relationships through outreach initiatives, increasing brand visibility and client acquisition.
- Evaluates class participation metrics to refine program offerings for increased client satisfaction and retention.
- Creates an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
General Manager
Alo Yoga
Texas
12.2023 - 12.2025
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Analyzed sales data to identify trends, driving strategic merchandising decisions.
- Monitored team performance metrics, providing feedback to enhance employee productivity and satisfaction.
- Resolved customer complaints effectively, maintaining high levels of customer loyalty and satisfaction.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Led teams of 24 to 120 Retail Associates, Key Holders, and Assistant Managers to achieve sales targets and deliver outstanding customer experiences in both Forth Worth and Houston, Texas
General Manager
Lululemon
Dallas, TX
06.2020 - 11.2023
- Managed scheduling and resource allocation to optimize studio utilization and enhance workflow efficiency.
- Analyzed financial reports to inform strategic decisions and budget management processes for long-term sustainability.
- Fostered a positive team environment through regular feedback sessions, promoting collaboration and professional growth.
- Led marketing initiatives that increased brand awareness and attracted new clients through targeted outreach strategies.
Regional Trainer
Lululemon
Dallas, TX
03.2016 - 11.2023
- Was selected to participate in the 2023 Store Manager Store Opening Support Team to mentor Store Managers during new store optimizations and grand openings
- Led training programs to enhance team performance and product knowledge across regional locations.
- Developed and implemented training materials tailored to diverse learning styles and product offerings.
- Mentored new trainers, fostering a collaborative environment for skill development and knowledge sharing.
- Analyzed training effectiveness through feedback and assessments, driving continuous improvement initiatives.
Account Manager
Staff Care Inc
Coppell, TX
09.2013 - 11.2015
- Partnered successfully with Healthcare Recruitersto produce successful matches between our clients and Advanced Practice providers.
- Developed and maintained long-term relationships with Advanced Practice providers and staffing clients.
- Communicated regularly with territory managers for daily account updates and strategic planning for new accounts.
- Explained all of the human resources policies, procedures, laws, standards and regulations to each new locum tenens provider.
- Worked closely with clients to credential providers in large healthcare systems.
Education
Bachelor of Arts - Acting and Directing
Texas Tech University
Lubbock, TX2012
Skills
- Personnel development
- Excellent customer service skills
- Goal-oriented
- Microsoft & Google Suite
- CRM platforms
- Attention to detail
- Effective problem solver
- Exceptional interpersonal communication
- Leadership and team building
- Customer service
- Strong multitasking
Core Values
- Empathy
- Ideation
- Developer
- Competition
- Maximizer
Timeline
General Manager
JETSET Pilates Bridgeland
01.2026 - Current
General Manager
Alo Yoga
12.2023 - 12.2025
General Manager
Lululemon
06.2020 - 11.2023
Regional Trainer
Lululemon
03.2016 - 11.2023
Account Manager
Staff Care Inc
09.2013 - 11.2015
Bachelor of Arts - Acting and Directing
Texas Tech University