Erin Fowler
Winter Haven
Summary
Experienced and customer-focused server with decades of experience in the hospitality industry. Highly skilled in providing exceptional service, anticipating customer needs, and ensuring a memorable dining experience. Proven ability to work efficiently in fast-paced environments while maintaining a positive attitude and professionalism. Dedicated team player with a passion for delivering top-notch service and fostering strong customer relationships.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Uber Eats
Winter Haven, FL
12.2025 - Current
- Safely navigate delivery routes to ensure efficient and timely delivery of packages to customers
- Provided excellent customer service by ensuring food was delivered in a timely and professional manner
- Demonstrated strong time management skills
Server
Ovation Bistro & Bar
Winter Haven, FL
09.2021 - 12.2025
- Collaborated with team members to ensure smooth operations and enhance overall guest satisfaction
- Proficiently took and delivered accurate orders in a timely manner, maintaining high levels of accuracy and efficiency
- Demonstrated exceptional customer service by anticipating needs and providing personalized service to ensure positive dining experiences
Server
Buffalo Wild Wings
Kissimmee, FL
01.2013 - 06.2014
- Safely navigate delivery routes to ensure efficient and timely delivery of packages to customers
- Provided excellent customer service by ensuring food was delivered in a timely and professional manner
- Demonstrated strong time management skills
Server
Lake Wales Family Restaurant
Lake Wales, FL
04.2021 - 06.2023
- Efficiently handled multiple tables, prioritizing tasks to ensure timely service
- Knowledgeable about the menu items, able to make recommendations and answer customer questions
- Maintained a clean and organized work environment, including setting and clearing tables for a seamless dining experience
Server
Sizzling Grill Steak and Seafood
Lake Wales, FL
07.2018 - 09.2021
- Handle high-pressure situations with ease, including managing multiple tables and prioritizing tasks to meet service deadlines.
- Provide top-notch customer service by greeting guests, taking food and drink orders, and ensuring a positive dining experience.
- Manage multiple tables efficiently by prioritizing tasks, delivering meals promptly, and anticipating guest needs
Server
Dundee Diner
Dundee, FL
09.2018 - 03.2020
- Provided friendly and attentive service to customers, ensuring a positive dining experience
- Resolved customer complaints and concerns in a professional and courteous manner
- Managed a high volume of tables, ensuring efficient and timely delivery of food and drinks
Server
Egg City
Haines City, FL
07.2017 - 09.2018
- Greeted guests in a friendly and welcoming manner, providing attentive service throughout their breakfast dining experience
- Worked collaboratively with kitchen staff to ensure smooth and efficient breakfast service, addressing any issues or special requests promptly
- Memorized menu items and daily specials to provide helpful recommendations and answer any questions customers had
Bartender/Server
Red Dog Pub
Kissimmee, FL
02.2017 - 07.2017
- Operated POS system efficiently to accurately process orders, handle payments, and track inventory for the bar.
- Demonstrated strong mixology skills by creating innovative and high-quality cocktails that resulted in increased sales and customer satisfaction.
- Expertly prepare and serve a wide range of cocktails, beers, and wines to guests in a fast-paced, high-volume restaurant setting
Server
Manny's Chophouse
Kissimmee, FL
01.2016 - 02.2017
- Upsold menu items and promoted specials to increase sales and enhance the overall dining experience for customers
- Collaborated with kitchen staff to ensure orders were delivered correctly and efficiently to guests
- Provided exceptional customer service by taking food and drink orders accurately and in a timely manner
Server
Cracker Barrel
Kissimmee, FL
06.2014 - 09.2016
- Provide exceptional customer service by catering to guests' dietary preferences and special requests
- Proactively engage with guests to anticipate their needs and ensure a positive dining experience
- Greet and welcome guests in a friendly and professional manner, providing exceptional customer service throughout their breakfast dining experience
Education
No Degree - General Studies
Nassau Community Collage
Garden City, NYHigh School Diploma -
Lynbrook High School
Lynbrook, NYSkills
Sales
Customer Service
POS Systems
Training
Upselling
Food Safety
Cash Handling
Organization Skills
Timeline
Delivery Driver
Uber Eats
12.2025 - Current
Server
Ovation Bistro & Bar
09.2021 - 12.2025
Server
Lake Wales Family Restaurant
04.2021 - 06.2023
Server
Dundee Diner
09.2018 - 03.2020
Server
Sizzling Grill Steak and Seafood
07.2018 - 09.2021
Server
Egg City
07.2017 - 09.2018
Bartender/Server
Red Dog Pub
02.2017 - 07.2017
Server
Manny's Chophouse
01.2016 - 02.2017
Server
Cracker Barrel
06.2014 - 09.2016
Server
Buffalo Wild Wings
01.2013 - 06.2014
No Degree - General Studies
Nassau Community Collage
High School Diploma -
Lynbrook High School