Erin Gaffney
Rockaway,NJ
Summary
Enthusiasm for fostering a collaborative environment and delivering exceptional customer service is evident. Experience in team leadership and management within fast-paced settings has been gained, driving success and efficiency. A commitment to supporting goals and values while positively impacting customer experiences is demonstrated, highlighting a readiness to contribute to a mission focused on excellence and community engagement.
Overview
4
4
years of professional experience
Work History
Waitress
Riverside Cafe
07.2024 - Current
- Greeted customers and provided excellent customer service
- Seated customers and took orders
- Delivered food to tables with enthusiasm and positive attitude
- Responsible for opening and closing the store
- Comfortable with collaboration and teamwork
- Cleaned and prepped food
- Provide a clean and safe environment by cleaning tables, counters and sweeping floors
Shift Lead
Playa Bowls
02.2021 - 08.2023
- Company Overview: Original açaí bowl shop, known for superfruit bowls, smoothies, juices and more with a mission to inspire healthy living
- Managed finances
- Managed employees on shift
- Took inventory and made store orders
- Responsible for opening and closing the store
- Provided excellent customer service
- Implemented food safety standards throughout shifts
- Comfortable working with heavy equipment
- Comfortable with fast pace work environment
- Original açaí bowl shop, known for superfruit bowls, smoothies, juices and more with a mission to inspire healthy living
Education
Mass Communication/Media Studies -
The College of New Jersey
04.2025
Highschool Diploma -
Morris Hills High School
06.2023
Skills
- Team Management
- Team Leadership
- Teamwork
- Food Service
- Customer Service
- Money Management
Accomplishments
- Team Management Success: Led in collaboration with others to foster a safe and effective working environment.
- Enhanced Customer Service: Improved customer satisfaction through excellent service.
- Efficient Onboarding: Led training sessions for new employees, and aided in their transitioning to an employee.
- Accurate Money Management: Handled transactions exceeding $3,000 and ensured no discrepancies with online and in store transactions.
Timeline
Waitress
Riverside Cafe
07.2024 - Current
Shift Lead
Playa Bowls
02.2021 - 08.2023
Mass Communication/Media Studies -
The College of New Jersey
Highschool Diploma -
Morris Hills High School
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