Erin Garton
Sacramento,CA
Summary
Experienced and dedicated Regional Veterinary Manager with over 10 years in the veterinary industry. Proven expertise in overseeing multiple veterinary practices, managing teams, and implementing strategic initiatives to enhance operational efficiency and customer satisfaction. Adept at developing training programs, improving financial performance, managing accounts payable and receivable, and providing human resources support. Ensures compliance with industry regulations and fosters a positive work environment.
Overview
15
15
years of professional experience
Work History
Regional Manager
Veterinary Medical Centers
01.2022 - Current
- Oversee the operations of 15 veterinary practices within the Sacramento and surrounding region.
- Developed policies and procedures for effective hospital flow and management.
- Reviewed scheduling efficiency with managers to adjust to hospital needs.
- Recruited, hired and trained all staff, providing direct supervision for ongoing staff development.
- Initiated, planned and lead quarterly manager's meeting.
- Implemented cost-saving initiatives to reduce operational expenses.
- Developed and maintained relationships with suppliers, negotiating contracts to ensure competitive pricing.
- Managed accounts payable and receivable for five hospitals, ensuring timely payments and accurate financial records.
- Collaborate with clinic managers to set and achieve financial targets, including revenue growth, cost control, and profitability.
- Ensure compliance with all federal, state, and local regulations, including health and safety standards.
Office Manager
Old Towne Animal Hospital
01.2017 - 03.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Ensure high standards of customer service are maintained across all locations. Handle client inquiries, complaints, and concerns promptly and professionally.
- Manage clinic budgets, financial records, and inventory. Oversee billing, accounts receivable, and accounts payable
- Ensure all clinics comply with veterinary practice regulations, health and safety standards, and other legal requirements.
- Oversee daily operations of merged clinics, ensuring that all procedures and policies are adhered to.
Veterinary Practice Manager
Oroville Animal Health Center
02.2010 - 08.2017
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
No Degree - Veterinary Practice Management Certification
Penn Foster
Online12.2024
Skills
- Operations
- Staff Training and Development
- Strategic Planning
- Staff Management
- Veterinary Practice Management
- Team Leadership & Development
- Strategic Planning & Execution
- Financial Management
Timeline
Regional Manager
Veterinary Medical Centers
01.2022 - Current
Office Manager
Old Towne Animal Hospital
01.2017 - 03.2019
Veterinary Practice Manager
Oroville Animal Health Center
02.2010 - 08.2017
No Degree - Veterinary Practice Management Certification
Penn Foster
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