Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
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Erin Germano

Student
Iron River,WI

Summary

Organized Server with experience in Supper Club restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of post-secondary education
4
4
years of professional experience

Work History

Hostess/Waitress

Buskey Bay Resort
Iron River, WI
08.2017 - Current
  • Cultivated warm relationships with regular customers.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Complied with health and safety regulations, maintaining top cleanliness and organization.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Cashier/Shelf Stocker

Iron River Co-Operative
Iron River, WI
03.2020 - 08.2020
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

Bachelor of Arts - Graphic Design

University of Wisconsin - Madison
Madison, WI
09.2020 - Current

High School Diploma -

Northwestern High School
Maple, WI
09.2016 - 05.2020

Skills

Menu memorization

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Software

Adobe Design Suite

Calligraphy

Interests

Working within the domain of Art and Design

Fashion

Timeline

Bachelor of Arts - Graphic Design

University of Wisconsin - Madison
09.2020 - Current

Cashier/Shelf Stocker

Iron River Co-Operative
03.2020 - 08.2020

Hostess/Waitress

Buskey Bay Resort
08.2017 - Current

High School Diploma -

Northwestern High School
09.2016 - 05.2020

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