Summary
Work History
Education
Skills
Timeline
Generic

Erin Gillespie

Knob Noster,MO

Summary

Proven professional with a strong background in customer service and inventory management, notably at EnerSys. Excelled in enhancing customer satisfaction and streamlining processes, demonstrating exceptional work ethic and empathy. Skilled in conflict resolution and maintaining high accuracy in transactions, achieving significant reductions in contraband instances.

Work History

Cashier

Navy Exchange
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Gen Vac Associate

EnerSys
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Correctional Officer

Department of Corrections
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

Customer Service Representative

ResultsCX
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma - Gender Studies

Smith Cotton High School
Sedalia, MO
05.2017

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier

Navy Exchange

Gen Vac Associate

EnerSys

Correctional Officer

Department of Corrections

Customer Service Representative

ResultsCX

High School Diploma - Gender Studies

Smith Cotton High School

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Erin Gillespie