Erin-Grace Zara
Somerset
Summary
I am a motivated and energetic individual seeking to grow and develop in multiple departments in order to be an asset to Costco's success, while evolving as a leader. With a strong background in membership with my supervisor experience, I'm determined to leverage my interpersonal skills, initiative, and dedication to create a positive environment that drives both sales and member satisfaction. My ultimate aim is to take on a managerial role where I can lead and mentor others, improve processes, and maximize the member experience in an encouraging way.
Overview
5
5
years of professional experience
Work History
Membership Supervisor
Costco
North Brunswick
11.2025 - Current
- Supervised the membership team to enhance customer service and satisfaction.
- Trained new staff on membership processes and Costco policies.
- Analyzed department performance and identified areas of opportunity to enhance team benchmarks.
- Collaborated with the front-end department for membership focuses to reach the overall goal.
- Managed the CMN campaign to raise donations.
Membership / Returns Clerk
Costco
North Brunswick
11.2024 - 11.2025
- Maintained a strong performance in membership, consistently working to surpass benchmarks.
- Prepare regular reports on membership statistics for management review.
- Process members returns and refunds following Costco’s return policy, ensuring each transaction is handled accurately.
Front End Supervisor In Training
Costco
North Brunswick
03.2024 - 04.2025
- Supervised, trained, and coached front end staff.
- Kept checkout areas clean and organized by delegating tasks to team members.
- Resolved customer inquiries and concerns in a timely and professional manner.
- Provided accurate information about shrink prevention as my weekly responsibility.
- Ran breaks, directed a large staff of employees, set up register tills and provided cash/change increases, approved checks, provided overrides for system flags, and completed return audits.
Front End Cashier
Costco
North Brunswick
01.2023 - 10.2024
- Consistently maintained a high FEP ( Front End Productivity ) in the northeast region.
- Maintained a clean and organized workspace.
- Performed exceptionally during our focuses and successfully drove for membership upgrades.
- Trained new hires on store policies, procedures, and customer service standards.
Ancillary Supervisor in Training
Costco
North Brunswick
06.2022 - 01.2023
- Collaborated with the manager and supervisor to support and streamline the department workflow.
- Provided backup supervisory support during absences or high-volume periods.
- Monitored the department in compliance with federal, state, and local regulations as well as organizational standards.
Front End Assistant
Costco
North Brunswick
06.2022 - 01.2023
Bakery
Costco
North Brunswick
10.2021 - 06.2022
Education
High School Diploma -
Franklin High School
Somerset, NJ06-2020
Skills
- Leadership and problem solving
- Membership training
- Customer service
- Campaign management
- Adaptability and communication
- Proactive initiative
Other Experience
- Food court
- Deli
- Tire Center
References
References available upon request.
Timeline
Membership Supervisor
Costco
11.2025 - Current
Membership / Returns Clerk
Costco
11.2024 - 11.2025
Front End Supervisor In Training
Costco
03.2024 - 04.2025
Front End Cashier
Costco
01.2023 - 10.2024
Ancillary Supervisor in Training
Costco
06.2022 - 01.2023
Front End Assistant
Costco
06.2022 - 01.2023
Bakery
Costco
10.2021 - 06.2022
High School Diploma -
Franklin High School