Loren Edraney
Overland Park,KS
Summary
Versatile results-oriented Membership Supervisor with proven leadership in enhancing member service quality and corporate Membership Benchmaks . Focused on training teams to achieve high member satisfaction and retention rates.
Collaborative leader partnering with coworkers to promote engaged, empowering work culture. Building and maintaining relationships with diverse range of employees and leadership for optimum success.
Overview
2027
2027
years of professional experience
Work History
Membership Supervisor
Costco
04.2023 - Current
- Supervised daily operations of Membership department, ensuring efficient processing and customer satisfaction.
- Train and mentor team members on membership policies and procedures to enhance member service quality.
- Regularly present reports on department progress, demonstrating transparency around goals achievement status.
- Resolve member concerns efficiently, maintaining high levels of member satisfaction.
- Implement corporate polices and procedures to improve member retention and corporate benchmarks.
Front End Supervisor
Costco
2021 - 2023
- Supervised Front End employees and customer service levels.
- Trained new team members on company policies and procedures.
- Led by example in customer interactions, setting high standard for service that team members followed.
- Monitored staff performance, providing feedback to improve service quality and teamwork.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Front End Assistant
Costco
04.2019 - 2021
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Fax-n-Pull program. Promoted, managed and executed the service
Education
Bachelor of Arts - Art Education
Stephens College
Columbia, MOGraduate Studies - Fine Arts
University of Missouri
Columbia, MOSkills
- Leadership and effective guidance
- Problem-solving aptitude
- Team building
- Adaptability and flexibility
Timeline
Membership Supervisor
Costco
04.2023 - Current
Front End Assistant
Costco
04.2019 - 2021
Front End Supervisor
Costco
2021 - 2023
Bachelor of Arts - Art Education
Stephens College
Graduate Studies - Fine Arts
University of Missouri
Ambassador Journeys for All
Promoted, supported and guided employees to participate in networking opportunities. Worked with leadership in organization and execution for seminars and symposiums.