Erin Izbicki
Saint Helens
Summary
Customer service representative with over eighteen years experience providing excellent services to customers in a dynamic work environment. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem-solving skills.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Legacy Good Samaritan Hospital
Portland, OR
01.2016 - Current
- Managed patient intake processes, including scheduling appointments and verifying insurance information.
- Coordinated patient scheduling and follow-up appointments to enhance office efficiency.
- Educated patients on treatment plans and medication adherence to improve health outcomes.
- Trained new staff on office protocols and best practices, fostering a collaborative team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Sales Associate
Nordstrom
Tigard, OR
06.2015 - 12.2016
- Engaged customers to understand beauty needs and recommend suitable products.
- Demonstrated product application techniques to enhance customer experience and satisfaction.
- Managed inventory levels, ensuring stock availability for seasonal promotions and top-selling items.
- Collaborated with team members to develop effective merchandising displays that attracted customer interest.
- Monitored sales trends, providing insights to management for strategic product placement and marketing initiatives.
- Trained new associates on product knowledge and customer service best practices to enhance team performance.
- Implemented feedback systems to gather customer insights, improving service delivery and overall store experience.
Receptionist
Chown Hardware Portland
Portland, OR
01.2015 - 12.2015
- Managed front desk operations, ensuring efficient customer service and communication.
- Coordinated appointment scheduling, enhancing workflow efficiency and client satisfaction.
- Trained new staff on customer interaction protocols and office procedures.
- Implemented organization systems for inventory management, improving retrieval times.
- Developed and maintained relationships with customers, fostering loyalty and repeat business.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
Cold Caller
Securis Paymemts
Portland, OR
12.2013 - 05.2015
- Conducted high-volume outbound calls to generate leads and schedule appointments.
- Engaged potential clients through effective communication and persuasive techniques.
- Trained new team members on call scripts and best practices for lead generation.
- Developed strategies to overcome objections and increase customer engagement.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Maintained accurate records of interactions using CRM software to track progress.
Beauty Advisor
Sephora
Tigard, OR
11.2013 - 01.2014
- Provided personalized beauty consultations to enhance customer satisfaction and loyalty.
- Educated clients on product application techniques and skin care routines to promote effective use of products.
- Maintained up-to-date knowledge of current beauty trends and product offerings to ensure informed recommendations.
- Trained new staff on customer service best practices and product knowledge, fostering a knowledgeable team environment.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Direct Support Professional
Alternative Services
Tigard, OR
06.2013 - 01.2014
- Supported individuals with daily living activities, promoting independence and personal growth.
- Assisted in developing personalized care plans tailored to individual needs and preferences.
- Facilitated communication between clients, families, and multidisciplinary teams to ensure holistic care.
- Monitored client progress and documented changes to inform care adjustments and interventions.
- Trained new staff on best practices for direct support and client engagement methodologies.
Education
High School Diploma -
Tongue Point Job Corps
Astoria06.2010
Certified Medical Assistant - Healthcare
Tongue Point Job Corps
Astoria, OR06.2010
Skills
- Patient scheduling
- Customer service
- Direct patient care
- Clinical documentation
- Active listening
- Critical thinking
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Scheduling
- Follow-up skills
Timeline
Medical Assistant
Legacy Good Samaritan Hospital
01.2016 - Current
Sales Associate
Nordstrom
06.2015 - 12.2016
Receptionist
Chown Hardware Portland
01.2015 - 12.2015
Cold Caller
Securis Paymemts
12.2013 - 05.2015
Beauty Advisor
Sephora
11.2013 - 01.2014
Direct Support Professional
Alternative Services
06.2013 - 01.2014
High School Diploma -
Tongue Point Job Corps
Certified Medical Assistant - Healthcare
Tongue Point Job Corps