Erin Jones
Farmington,ME
Summary
At Texas Roadhouse, I excelled in a high-pressure environment, enhancing customer satisfaction and restaurant efficiency through expert multitasking and superior customer service skills. My initiative in implementing a table rotation system significantly improved service quality, showcasing my ability to lead and collaborate effectively with team members.
Overview
9
9
years of professional experience
Work History
Host
Texas Roadhouse
Augusta, ME
09.2015 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
Mt.Abram High School
Salem, MaineSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
Texas Roadhouse
09.2015 - 12.2024
Mt.Abram High School