Erin Keith
Shrewsbury,USA
Summary
Organized Patient Access Representative with good customer service and administrative abilities who had worked in a multi-specialty department as well as Physical Therapy. Skilled at helping patients feel comfortable with knowledgeable assistance. Reliable professional keeps documentation, schedules, and payments updated.
Overview
8
8
years of professional experience
Work History
Patient Service Specialist
Reliant Medical Group
Southborough, MA
04.2025 - 03.2026
- Coordinated patient appointments, ensuring optimal scheduling and minimal wait times.
- Worked to schedule Physical Therapy appointments
- Completed plan of cares after evaluations
- Monitored waiting areas to ensure a comfortable environment for patients and
visitors - Have experience using Epic and am a superuser (helping with EPIC upgrades and
teaching coworkers about the new upgrades).
Patient Service Specialist
Reliant Medical Group
Southborough, MA
11.2021 - 04.2025
- Monitored waiting areas to ensure a comfortable environment for patients and visitors.
- Scheduled patient appointments and managed changes or cancellations efficiently.
- Facilitated appointment reminders via phone calls, emails, or text messages to reduce no-shows.
- Managed front desk operations, including greeting visitors and answering multi-line phone systems.
- Coordinated with insurance companies to verify coverage and obtain pre-authorizations for sleep studies and radiology.
- Greeted and admitted patients and caregivers upon arrival.
- Collected and secured cash payments for patients' co-payments and additional financial obligations.
- Scheduled follow-up visits for patients' follow-on visits.
- Safeguarded patient privacy with consistent adherence to HIPAA protocols.
- Built trusting rapport with patients and caregivers.
- Obtained pre-authorizations to remove patient barriers to healthcare.
- Have experience using Epic and am a superuser (helping with EPIC upgrades and teaching coworkers about the new upgrades).
- Preceptor to help train new hires in the department.
Home Health Care Worker
State Of Massachusetts
Shrewsbury, MA
08.2020 - 09.2021
- Maintained clean and safe living environments for patients by performing housekeeping tasks.
- Facilitated transportation to appointments and social activities, ensuring patients remained engaged with their communities.
- Implemented care plans developed by healthcare professionals to meet individual patient needs.
- Developed strong rapport with patients through attentive listening and empathetic communication.
- Supported patient needs with grocery shopping, cleaning and household supply replenishment.
- Bolstered client confidence and wellness through constructive and positive feedback.
Hotel Waiter
Courtyard By Marriott
Marlborough, MA
05.2018 - 08.2018
- Ensured proper food storage practices to minimize waste and maintain quality.
- Set up catering displays, ensuring attractive presentation of food items.
- Coordinated with kitchen staff to manage order timing and special requests.
- Maintained cleanliness and organization of serving areas and equipment.
- Conducted routine checks to verify the freshness of food served to guests.
- Monitored guest satisfaction and responded to feedback with appropriate actions.
Education
Bachelor of Arts - Communication Sciences And Disorders
College of Our Lady of The Elms
Chicopee, MA05-2019
Associate of Arts - Speech Therapy Assistant
College of Our Lady of The Elms
Chicopee, MA05-2019
High School Diploma - undefined
Shrewsbury High School
Shrewsbury, MA05-2015
Skills
- Teamwork and collaboration
- Multi-line telephone systems
- Service coordination
- Insurance authorizations
- Payment collection
- Customer service
- Adaptability and flexibility
- Healthcare system navigation
- Scheduling appointments
- Patient documentation
- Problem-solving
- Organizational skills
- Reliability and dedication
- Health Insurance Policies
- Calm and effective under pressure
- Computer literacy
- Microsoft programs
- Medical terminology
- Time management
- Outbound calling
- Medical insurance
Languages
American Sign Language, Elementary (A2)
Timeline
Patient Service Specialist
Reliant Medical Group
04.2025 - 03.2026
Patient Service Specialist
Reliant Medical Group
11.2021 - 04.2025
Home Health Care Worker
State Of Massachusetts
08.2020 - 09.2021
Hotel Waiter
Courtyard By Marriott
05.2018 - 08.2018
Associate of Arts - Speech Therapy Assistant
College of Our Lady of The Elms
High School Diploma - undefined
Shrewsbury High School
Bachelor of Arts - Communication Sciences And Disorders
College of Our Lady of The Elms