Summary
Overview
Work History
Education
Skills
Timeline
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Erin Kennedy

North East,MD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Customer Service Associate

WAWA
07.2010 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.

Food and Beverage Supervisor

Wawa
04.2015 - 08.2022
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Certified Medical Assistant

Sanchez Pediatrics
03.2015 - 07.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

Education

CCMA

Dawn Career Institute
Wilmington, DE
02.2015

Skills

  • Customer Complaint Resolution
  • Team Leadership
  • Budgeting and Cost Control
  • Food Preparation and Safety
  • Maintaining Clean Work Areas
  • Refunds and Exchanges
  • Money Handling
  • Judgment and Decision-Making

Timeline

Food and Beverage Supervisor

Wawa
04.2015 - 08.2022

Certified Medical Assistant

Sanchez Pediatrics
03.2015 - 07.2015

Customer Service Associate

WAWA
07.2010 - Current

CCMA

Dawn Career Institute

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Erin Kennedy