Erin Klaus
Destin,FL
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Amsterdam Cafe
10.2024 - 01.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Host/FOH Staff Member
Ruth's Chris Steak House
05.2022 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Developed rapport with regular patrons to foster sense of community within establishment.
Education
Genetics, Women and Gender Studies
Auburn University
Auburn, AL05-2027
High school diploma -
Fort Walton Beach High School
Fort Walton Beach, FL05.2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Guest relations
- Hospitality and accommodation
Certification
- Biotechnician Assistant Credential
Timeline
Host
Amsterdam Cafe
10.2024 - 01.2025
Host/FOH Staff Member
Ruth's Chris Steak House
05.2022 - 08.2024
High school diploma -
Fort Walton Beach High School
Genetics, Women and Gender Studies
Auburn University
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