Erin K. Ruby
Vancouver,WA
Summary
Skilled career professional with practical experience in hospital, outpatient, and office settings. Dynamic team-player, strong ability to work independently, professional, and loyal to the company. Efficient, skilled at multi-tasking, troubleshooting, network connectivity, Project Management, DICOM, wireless. Self-motivated to increase level of understanding and knowledge of the field, machines, and new technologies they as evolve.
Seasoned Field Service Engineer with 26years of experience in design, installation and maintenance of Imaging systems. Offering expertise in Ultrasound and unmatched troubleshooting skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Field Service Engineer (Imaging)
Block Imaging
01.2025 - Current
- Perform timely and accurate preventative maintenance, and troubleshooting on Multi-Vendor ultrasounds, X-ray/Fluoroscopy, and Mammography equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients. Maintain relationships with customers and ensure timely communication, resolution, and proper follow up to keep up customer satisfaction. Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met with FDA; ensure documentation of all work. Troubleshooting network issue such as wireless connections, PACs, Synapse, Windows, UNIX, and DICOM.
Field Service Engineer II (Imaging)
GE Healthcare
01.2021 - 01.2025
- Perform timely and accurate preventative maintenance, installations, and troubleshooting on Multi-Vendor ultrasounds, X-ray/Fluoroscopy, and Mammography equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients. Maintain relationships with customers and ensure timely communication, resolution, and proper follow up to keep up customer satisfaction. Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met with FDA; ensure documentation of all work performed is captured, including the ordering of parts. Troubleshooting network issue such as wireless connections, PACs, Synapse, Windows, UNIX, and DICOM.
Imaging Service Technician III
Legacy Emanuel Medical Center
01.2008 - 01.2021
- Comfortable and familiar with a variety of machines within the diagnostic imaging field including but not limited to Philips IU22/IE33, GE Logiq E9, Toshiba Aplio and Vario, Siemens Sequoia, Boston Scientific iLab, and Medrad injectors. Extensive knowledge in troubleshooting, repair and maintenance of ultrasounds, IVUS, OCT, power contrast injectors, portable x-ray machines, wireless networks, and breast biopsy machines at multiple different facilities within the Legacy Health System. Proficient in installation of new machines and power injectors. Familiar with several different radiology imaging, archival and financial computer applications. Troubleshooting network issue such as wireless connections, PACs, Synapse, Windows, UNIX, and DICOM. Communicate service level requirements for vendors and supply chain partners based on repair or installation requirements in collaboration with Material Planning, Inbound Logistics, PACS Admin, and Project Managers.
Swing Shift Supervisor
Welch Allyn
01.1998 - 01.2008
- Implemented LEAN manufacturing into existing lines. Responsible for interviewing and training new employees to the Standard Operation Procedures. An active member of the Product Improvement Committee to implement improvements on existing products using customer feedback. Completed numerous safety audits of plant to keep in line with OSHA and company standards. Investigated and resolved customer complaints with a focus on customer satisfaction.
Technical Support Representative III
Welch Allyn
01.1998 - 01.2008
- Assessed client needs and recommended strategies to enhance the use of medical devices. Provided updated and ongoing technical support databases (SAP, AS400). Handled customer complaints to the satisfaction of the end user using FDA regulations. Assisted with the development and implementation of technical support resources for customers, support representatives, and field personnel. Installed and configured Telemetry systems into customer sites. Accurately billed for service rendered in hospital, and in-house repairs.
Education
Associate of Applied Science - Technology Engineering Technician
ITT Technical Institute
Portland, OR03-1997
Bachelor of Science - Technology Management
DeVry University
Skills
- Network installation
- Maintenance and repair
- Computer hardware repair
- Computer software repair
- Mechanical troubleshooting
- Systems analysis
- Service documentation
- Testing and diagnostics
- Electronic engineer technology
- On-site support
- Network maintenance
- Equipment calibration
- Cross-functional coordination
- Customer management
- Hands-on diagnostics
- Network configuration
- Technical support
- Worksite supervision
- Repairing [devices]
- Project management
- Remote support
- Software installation
- Service contracts
- Equipment installation
- System diagnostics
- Safety meetings
- Hardware installation
- Managing projects
- Preventive Maintenance
- Equipment installation and repair
- Troubleshooting and repair
- Customer service management
- Calibration
- Schematic reading
- Documentation
- UNIX and Linux-based tools
- Safety and compliance
- Safety planning
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Essentials of Digital Technology Training - February 2022
- Advanced Seno Pristina CBT, GE Healthcare - August 2024
- Essentials of Informatics DICOM CBT Training - August 2024
- DICOM & Networking Essentials, GE Healthcare - 5/2024
Timeline
Field Service Engineer (Imaging)
Block Imaging
01.2025 - Current
Field Service Engineer II (Imaging)
GE Healthcare
01.2021 - 01.2025
Imaging Service Technician III
Legacy Emanuel Medical Center
01.2008 - 01.2021
Swing Shift Supervisor
Welch Allyn
01.1998 - 01.2008
Technical Support Representative III
Welch Allyn
01.1998 - 01.2008
Associate of Applied Science - Technology Engineering Technician
ITT Technical Institute
Bachelor of Science - Technology Management
DeVry University
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