Erin Lanahan
Eaton,Colorado
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Pilgrims Pride Corp
Greeley, Colorado
03.2020 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Addressed complaints swiftly to maintain professionalism and enhance service quality.
- Developed strong customer relationships via customized assistance and ongoing support.
- Consistently delivered exceptional service, achieving high customer satisfaction levels.
- Monitored order progress to ensure timely delivery from initiation to completion.
- Managed returns, exchanges, and complaints in accordance with company policies.
- Coordinated communications among customers, transportation, and sales teams.
- Entered orders in S4P promptly and accurately.
Education
High School Diploma -
Greeley West High School
Greeley05-1995
Some College (No Degree) -
Aims Community College
GreeleySkills
- Order processing and tracking
- Data entry and spreadsheets
- Customer engagement and relations
- Effective communication skills
- Problem solving and resolution
- Time management strategies
- Team collaboration and support
- Adaptive learning techniques
- Relationship building and rapport
- Money handling expertise
- Active listening abilities
- Inbound and outbound calling proficiency
- Multi-line phone operation
- Punctuality and reliability
- Microsoft Office Suite proficiency
- Worked on testing team for S4P
Timeline
Customer Service Representative
Pilgrims Pride Corp
03.2020 - Current
High School Diploma -
Greeley West High School
Some College (No Degree) -
Aims Community College