Erin MacArthur
Sparta,MI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Flo's Sports Bar And Ristorante
04.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Brick Haus Brews
02.2023 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Inshop
Jimmy Johns
03.2021 - 02.2023
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Remained calm and composed in tense situations involving angry or upset customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Doctor of Veterinary Medicine - Veterinary Medicine
Michigan State University
East Lansing, MI04.2029
Pre-Biology
Grand Rapids Community College
Grand Rapids, MI04.2025
Skills
- Food and Beverage Pairings
- Dining Customer Service
- Food Sales and Promotion
- Menu Memorization
- Sales Expertise
- Special Dietary Requirements
- Food Preparation and Safety
- Cash Handling
- High-Volume Dining
- Order Accuracy
- Sales Techniques
- Pos Operation
Timeline
Server
Flo's Sports Bar And Ristorante
04.2023 - Current
Server
Brick Haus Brews
02.2023 - 04.2023
Inshop
Jimmy Johns
03.2021 - 02.2023
Doctor of Veterinary Medicine - Veterinary Medicine
Michigan State University
Pre-Biology
Grand Rapids Community College
Similar Profiles
Francisco CuevasFrancisco Cuevas
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone
Orlando PachecoOrlando Pacheco
Server at Piatti Ristorante and BarServer at Piatti Ristorante and Bar
Gianna BonomoGianna Bonomo
Server at Sal's Ristorante & BarServer at Sal's Ristorante & Bar
ELIJAH MULLELIJAH MULL
Field Mechanic/Welder at Clear Water ServicesField Mechanic/Welder at Clear Water Services
Megan KubiakMegan Kubiak
Nurse Supervisor at St. Ann's HomeNurse Supervisor at St. Ann's Home