Erin Martin
Norwood,MO
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Burger King. Proven track record in cash handling and problem-solving, enhancing operational efficiency and customer satisfaction. Skilled in training new hires and implementing promotional strategies, fostering a positive team environment and driving sales performance.
Overview
7
7
years of professional experience
Work History
Cashier Team Lead
Burger King
09.2024 - 09.2025
- Supervised cashier team to ensure efficient service and adherence to operational standards.
- Trained new cashiers on register operations and customer service protocols.
- Streamlined cash handling procedures, reducing discrepancies during shifts.
- Collaborated with management to implement promotional strategies enhancing sales performance.
- Monitored inventory levels and coordinated restocking efforts for optimal product availability.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
Customer Service Representative
Boost Mobile
03.2023 - 08.2023
- Assisted customers with product inquiries and service issues, ensuring timely resolution.
- Processed customer transactions efficiently, maintaining accuracy in payment handling.
- Educated customers on product features and promotions to enhance user experience.
- Resolved customer complaints through active listening and problem-solving techniques.
- Maintained up-to-date knowledge of wireless products and services for effective support.
- Collaborated with team members to improve service delivery and customer satisfaction rates.
- Documented customer interactions accurately in CRM system, ensuring comprehensive records.
- Trained new hires on operational procedures and best practices for customer engagement.
Team Leader
Long John Silver
03.2019 - 10.2021
- Assisted customers with product inquiries and service issues, ensuring timely resolution.
- Processed customer transactions efficiently, maintaining accuracy in payment handling.
- Educated customers on product features and promotions to enhance user experience.
- Resolved customer complaints through active listening and problem-solving techniques.
- Maintained up-to-date knowledge of wireless products and services for effective support.
- Collaborated with team members to improve service delivery and customer satisfaction rates.
- Documented customer interactions accurately in CRM system, ensuring comprehensive records.
- Trained new hires on operational procedures and best practices for customer engagement.
Cashier
McDonald's
02.2019 - 09.2022
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with inquiries, providing product information and service support.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Handled cash register operations, including balancing cash drawer at shift end.
- Trained new employees on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations in food handling practices.
Education
High School Diploma -
River Side
Belle, WVSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Team management
- Cash register operation
- Cash handling expertise
- Store opening and closing
- Money handling
- Cashier training
- Product restocking
- Heavy lifting
- Product knowledge
- New hire training
- Opening and closing procedures
- Payment processing
- Workflow coordination
- Transaction management
- POS systems
Timeline
Cashier Team Lead
Burger King
09.2024 - 09.2025
Customer Service Representative
Boost Mobile
03.2023 - 08.2023
Team Leader
Long John Silver
03.2019 - 10.2021
Cashier
McDonald's
02.2019 - 09.2022
High School Diploma -
River Side