Erin Mathews
Cameron,MO
Summary
Dynamic and dedicated professional with a strong background in customer service. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in cash handling and fostering positive relationships, consistently delivering exceptional service and support in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Cashier
Fun Farm Pumpkin Patch
Kearney, MO
10.2024 - Current
- Processed customer transactions efficiently, ensuring accurate cash handling.
- Assisted customers with inquiries, providing exceptional service and product information.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to manage inventory levels during peak seasons.
Housekeeper
Days Inn Hotel
Cameron, Mo
10.2023 - 03.2026
- Maintained cleanliness and organization of guest rooms, public areas, and facilities.
- Ensured adherence to health and safety standards during daily cleaning operations.
- Assisted in training new staff on housekeeping protocols and best practices.
- Implemented efficient cleaning schedules to enhance operational workflow.
Patient Care Advocate
Cameron Regional Medical Center
Cameron, Mo
01.2025 - 01.2026
- Advocated for patient needs, facilitating access to healthcare resources and services.
- Coordinated communication between patients and healthcare teams to enhance care experience.
- Educated patients on treatment plans, ensuring understanding and adherence to medical instructions.
- Resolved patient inquiries and concerns, improving satisfaction and trust in care processes.
Patient Care Advocate
Mosaic Life Care
Saint Joseph, Mo
11.2024 - 11.2025
- Monitored patient progress, documenting outcomes and adjustments in care plans effectively.
- Collaborated with interdisciplinary teams to develop comprehensive care strategies for diverse populations.
- Implemented process improvements that streamlined patient intake procedures, reducing wait times significantly.
- Trained new staff on best practices in patient advocacy, promoting consistency in service delivery.
Customer Service Representative
USA 800
Saint Joseph, Mo
01.2011 - 03.2014
- Delivered exceptional customer support through phone, email, and chat channels.
- Resolved complex customer inquiries and issues with efficiency and accuracy.
- Trained new team members on company policies and customer service techniques.
- Implemented process improvements to enhance response times and service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Cameron High School
Cameron, MoSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Customer relations
- Conflict resolution
- Issue resolution
Timeline
Patient Care Advocate
Cameron Regional Medical Center
01.2025 - 01.2026
Patient Care Advocate
Mosaic Life Care
11.2024 - 11.2025
Cashier
Fun Farm Pumpkin Patch
10.2024 - Current
Housekeeper
Days Inn Hotel
10.2023 - 03.2026
Customer Service Representative
USA 800
01.2011 - 03.2014
High School Diploma -
Cameron High School