Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin McGinley

Poughkeepsie,NY

Summary

Motivated and customer-focused individual with strong communication and problem-solving skills. Committed to delivering exceptional service in fast-paced environments. Dedicated to enhancing customer satisfaction through enthusiasm, reliability, and a strong work ethic, ensuring positive experiences for both customers and the company.

Overview

5
5
years of professional experience

Work History

Sales Associate

The Pastry Garden
09.2024 - 05.2025
  • Provided customer service in person and over the phone by processing orders, handling inquiries, and managing custom requests with clear communication.
  • Coordinated with customers, event planners, and kitchen staff to schedule tastings, fulfill large time-sensitive orders, and resolve last-minute changes.
  • Operated POS systems, handled cash transactions, promoted products, and maintained organized workspaces to ensure accuracy and a positive customer experience.

Maintenance Summer Employment

Spackenkill Union Free School District
06.2023 - 09.2024
  • Trained team members, managed inventory, assisted with furniture rearrangement for renovations, and operated equipment efficiently to keep daily tasks organized and on schedule.
  • Performed cleaning and maintenance duties including sweeping, mopping, buffing, and disinfecting classrooms, restrooms, and offices to maintain a safe and organized environment.

Banquet Server

Mill Creek Caterers
12.2022 - 02.2023
  • Managed banquet hall setups and breakdowns, ensured safe food preparation and storage, and processed orders efficiently to ensure seamless event execution.
  • Delivered excellent customer service by serving food and beverages to guests and assisting internal staff, maintaining a friendly and professional environment.

Kennel Attendee

C.A.R.E of DC
05.2022 - 09.2022
  • Maintained cleanliness of indoor and outdoor kennels, organized feeding stations, provided fresh food, water, and daily medication to dogs and cats, and trained new team members on these duties.
  • Conducted outdoor play and exercise sessions, monitored animal health and behavior, logged changes, and performed nightly building closure.

Waitstaff

Gino's Pizzeria Red Oaks Mill
12.2019 - 03.2022
  • Assisted customers by answering questions, resolving concerns, processing payments, and fulfilling orders while maintaining clean and organized workstations.
  • Recorded daily transactions and tracked inventory sales for weekly reporting, maintaining accuracy and supporting operations.
  • Trained and onboarded new staff, helped plan schedules and shift coverage, and used leadership and problem-solving skills to support team productivity.

Education

Undergraduate Studies, Marketing - Marketing

York College of Pennsylvania
York, PA

Spackenkill High School
Poughkeepsie, NY
06-2021

Skills

  • Customer Service
  • Attention to Detail
  • Time Management
  • Clear Communication
  • Conflict Resolution
  • Multitasking
  • Zoom Proficiency
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Timeline

Sales Associate

The Pastry Garden
09.2024 - 05.2025

Maintenance Summer Employment

Spackenkill Union Free School District
06.2023 - 09.2024

Banquet Server

Mill Creek Caterers
12.2022 - 02.2023

Kennel Attendee

C.A.R.E of DC
05.2022 - 09.2022

Waitstaff

Gino's Pizzeria Red Oaks Mill
12.2019 - 03.2022

Undergraduate Studies, Marketing - Marketing

York College of Pennsylvania

Spackenkill High School

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