Erin McKeon
Austin
Summary
Dynamic restaurant professional with strong customer service, time management, and team collaboration skills. Experienced in high-volume dining and reservation handling, enhancing guest experiences while maintaining organization and efficiency. Dynamic restaurant professional skilled in customer service, reservation handling, and time management. Proven ability to enhance guest experiences in high-volume dining environments.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Restaurant Hostess
The Dodging Duck Brewery
Boerne
10.2020 - 08.2023
- Coordinated with servers to ensure timely service for all guests.
- Maintained cleanliness and organization of host stand area daily.
- Assisted in training new host staff on procedures and customer service standards.
- Communicated wait times to guests, enhancing overall dining experience.
- Collaborated with kitchen staff to manage dining flow during peak periods.
- Answered phone inquiries to schedule reservations, record takeout orders, and address service questions.
- Resolved customer complaints professionally while maintaining positive interactions.
- Managed reservations, waitlists, and special requests for large parties efficiently.
Server
The Dodging Duck Brewery
Boerne
10.2020 - 08.2023
- Collaborated with kitchen staff to address special requests and dietary needs.
- Assisted in training new servers on menu items and service protocols.
- Recommended menu items based on customer preferences and feedback.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Explained menu items, describing ingredients and cooking methods upon request.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Expo Runner
The Dodging Duck Brewery
Boerne
10.2020 - 08.2023
- Maintained cleanliness and organization of dining and service areas during busy shifts.
- Communicated with kitchen staff in both English and Spanish to ensure efficient order preparation and delivery.
- Monitored inventory levels of supplies and reported shortages to management promptly.
- Trained new staff on service techniques and operational procedures in the brewery environment.
Education
Bachelor of Science - Ecology And Evolutionary Biology
University of Colorado Boulder
Boulder, CO05-2025
Skills
- Customer service
- Team collaboration
- Inventory management
- Time management
- Patient and slow to frustration in high stress environments
- Experience in the front and back of house
- Social perceptiveness
- High volume dining
- Reservation handling
- Friendly demeanor
Languages
Spanish
Limited
Certification
TABC
Affiliations
The Daily Bread Boerne, TX
References
References available upon request.
Timeline
Restaurant Hostess
The Dodging Duck Brewery
10.2020 - 08.2023
Server
The Dodging Duck Brewery
10.2020 - 08.2023
Expo Runner
The Dodging Duck Brewery
10.2020 - 08.2023
Bachelor of Science - Ecology And Evolutionary Biology
University of Colorado Boulder