Erin M. Morris
Manchester,NH
Summary
Experienced Freelance writer, Editor and Proofreader Experienced in training and educating a diverse staff. Successfully provide excellent customer service in a fast-paced environment. Self-motivated and able to multi-task to time manage effectively. Able to employ troubleshooting techniques to efficiently resolve any issues that impede daily operations and customer service issues. Proven ability to acquire in-depth knowledge of company processes and products needed to develop effective support strategies for future development possibilities. Proficient in Windows based software, including MS Outlook, Word, Excel, and PowerPoint. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
9
9
years of professional experience
Work History
Manager
THE BLACK BRIMMER
Manchester, NH
08.2008 - 01.2011
- Managing daily restaurant operations and transactions between Liquor reps, Supply companies, as well as food deliveries
- Training of all new employees for front of the house
- Scheduled liquor promotions and special events
- Managing daily entertainment and guest relations
- Managing nightly financial reports and employee cashouts
Operations Manager
DEDICATED MORTGAGE
Nashua, NH
01.2007 - 08.2008
- Manage Company's daily operations, including providing both administrative support as well as providing superior customer service
- Provide support to staff, including loan officers, under writers, processors, appraisers, lenders and attorneys
- Aided in customer relations to obtain all documentation necessary for loan submissions and closings
- QC all loans to ensure they meet all banking and federal guidelines and prepared all loan submissions
- Created and maintained a data base in order to track companies' revenue as well as client information for future follow up
- Developed new relationships with realtors to increase company volume through a referral process
General Manager
WALLY AND BERNIES
Manchester, NH
10.2005 - 09.2007
- Managing daily restaurant operations and transactions between Liquor reps, Supply companies, as well as food deliveries
- Managing daily restaurant operations and transactions between Liquor reps, Supply companies, as well as food deliveries
- Liquor, beer, food, and supply orders, as well as monthly inventory
- Scheduling for staff of 50+ for both front and back of the house
- Effectively trained a diverse staff of Bartenders, Servers, Hostess, Security and barbacks
- Coordinated promotional events in order to increase to companies' overall profitability
- Performed Micros programming and maintenance
- Nightly financial reports
- Proficient in all restaurants operating systems including, Micros, Dolphin, Remanco, and Aloha
Mortgage originator/ consumer loan officer
GRANITE STATE CREDIT UNION
Manchester, NH
03.2002 - 08.2005
- Provided customer service by processing mortgage, equity, and consumer loan applications and obtained all necessary paperwork to process loans
- Preformed under writing for consumer loans and prepared loan closing documentation
- Responsible for mortgage servicing including arm adjustments, amortization schedules and mortgage discharges
- Conduct loan closings and other member servicing duties such as
- Opening, closing accounts, IRA's, Money Markets, Trust accounts
- Telemarketing to gain new customers as well as cross sell to existing customers
- Trained new employees on Loan application software, CSCS, and Sales Generator systems
Education
Psychology, Child and Adolescent Development, Sociology
University of New Hampshire
Durham, NH05.2002
Psychology, Child and Adolescent Development, Sociology
Southern New Hampshire University
Manchester, NH05.1999
Skills
- Operations Management
Timeline
Manager
THE BLACK BRIMMER
08.2008 - 01.2011
Operations Manager
DEDICATED MORTGAGE
01.2007 - 08.2008
General Manager
WALLY AND BERNIES
10.2005 - 09.2007
Mortgage originator/ consumer loan officer
GRANITE STATE CREDIT UNION
03.2002 - 08.2005
Psychology, Child and Adolescent Development, Sociology
University of New Hampshire
Psychology, Child and Adolescent Development, Sociology
Southern New Hampshire University
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