Erin Moyer
Smyrna,DE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Patient Access Specialist
Bayhealth Kent General Hospital
Dover, DE
12.2024 - Current
- Managed appointment scheduling, optimizing workflow and enhancing patient access to healthcare services.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Collected and validated patient demographics and insurance information.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Reduced billing errors by verifying demographic information and updating records as needed.
Collections Agent
Sallie Mae
Newark, DE
02.2022 - 12.2024
- Created repayment plans based on account holders' financial status and repayment abilities.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Contacted customers and explained debt management to encourage timely debt payments.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Improved existing collections processes by analyzing rejection patterns and denials.
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Updated account status records and collection efforts.
- Conducted skip tracing activities to locate delinquent customers.
Medical Receptionist
First State Orthopedics
Newark, DE
10.2012 - 02.2022
- Informed patients of financial responsibilities prior to rendering services.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Entered insurance, demographics and health history into patient database.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Gathered, transcribed and typed medical information into charts.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Processed patient payments and scanned identification and insurance cards.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Medical Receptionist
ATI Physical Therapy
Newcastle, DE
05.2007 - 10.2012
- Informed patients of financial responsibilities prior to rendering services.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed patient payments and scanned identification and insurance cards.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
Education
High School Diploma -
James Grove Adult Education
Middletown, DESkills
- Regulatory Compliance
- Skip Tracing
- Customer Consultation
- Account Monitoring
Education and Training
other
Timeline
Patient Access Specialist
Bayhealth Kent General Hospital
12.2024 - Current
Collections Agent
Sallie Mae
02.2022 - 12.2024
Medical Receptionist
First State Orthopedics
10.2012 - 02.2022
Medical Receptionist
ATI Physical Therapy
05.2007 - 10.2012
High School Diploma -
James Grove Adult Education