Erin M. Van Epps
Plantsville,CT
Summary
Motivated and dedicated professional with a diverse background in office management, marketing and print production.
Overview
33
33
years of professional experience
Work History
Office Manager
URSA Security & Control, LLC (formerly Brass City Alarm/Diverse Electrical Contractors)
01.2013 - Current
- Manages and oversees daily operations of office.
- Handle all AP/AR for through QuickBooks and Service Fusion.
- Certified payroll, monthly/quarterly utilization reports.
- AIA billing.
- Weekly payroll submission to payroll company.
- Banking reconciliations.
- Manage employee schedules and troubleshoot scheduling conflicts as they arise.
- Maintain accurate records to ensure licenses, OSHA certifications and apprenticeships are up to date.
- Provide excellent customer service.
- Follow up on customer calls and all concerns/issues.
- Notary Public
- Diverse Electrical Contractors, LLC
Office Assistant
Professional Vision Center (Temp)
05.2001 - 11.2016
- Inventory control - entering all inventory into new system
- Processed returns to frame vendor
- Scheduled/recalled all patients
- Various administrative work as needed
Financial Services Professional - Broker
MW Financial
12.2009 - 05.2011
- Assist individuals with questions and concerns regarding their insurance coverage, final expenses and college preparation.
- Medicare, Long Term and Life Insurance
Account Manager - Level III
Hartford Direct (company closed)
10.2007 - 04.2008
- Managed day-to-day activities of Verizon Wireless account and other major accounts.
- Coordinated complex distributions with various departments to ensure project is completed in a timely manner.
- Manage client inventory including product set-up, activation and destructions.
- Identified additional opportunities for business with existing clients.
- Coordinate communication with all departments regarding new programs, problems, etc.
- Submitted weekly/monthly billings of accounts.
Continuity Marketing Coordinator
Verizon Wireless
11.2004 - 10.2007
- Provided customers with a cost base analysis of their accounts, recommending solutions to enhance savings and quality of service.
- Met sales goals and departmental objectives as set forth by management.
- Resolve customers through One Call Resolution.
- Advanced customer relation skills, negotiation techniques and superior knowledge of products and services to minimize customer churn and maintain long-term customer loyalty.
Certified Nursing Assistant
Regency House
06.2003 - 11.2004
Production Manager
Lang Durham Advertising (laid off)
10.2001 - 04.2002
Marketing Manager
Verizon Wireless (laid off)
07.1997 - 05.2001
Associate Production Manager
Bennett & Company (relocated)
10.1996 - 04.1997
STARTER Corporation (relocated)
12.1992 - 06.1996
Education
Bachelor of Science - Business Administration
Worcester State University
Worcester, MASkills
Microsoft Office
Accomplishments
- “Award of Appreciation” for the production of the “Culture for Success” newsletters.
Timeline
Office Manager
URSA Security & Control, LLC (formerly Brass City Alarm/Diverse Electrical Contractors)
01.2013 - Current
Financial Services Professional - Broker
MW Financial
12.2009 - 05.2011
Account Manager - Level III
Hartford Direct (company closed)
10.2007 - 04.2008
Continuity Marketing Coordinator
Verizon Wireless
11.2004 - 10.2007
Certified Nursing Assistant
Regency House
06.2003 - 11.2004
Production Manager
Lang Durham Advertising (laid off)
10.2001 - 04.2002
Office Assistant
Professional Vision Center (Temp)
05.2001 - 11.2016
Marketing Manager
Verizon Wireless (laid off)
07.1997 - 05.2001
Associate Production Manager
Bennett & Company (relocated)
10.1996 - 04.1997
STARTER Corporation (relocated)
12.1992 - 06.1996
Bachelor of Science - Business Administration
Worcester State University