Erin Norton
Fremont,MI
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
3
3
years of professional experience
Work History
Server Shift Leader
Elsie's Ice Cream Station
07.2022 - 08.2023
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled ice cream and dealt with money.
- Consistently met or exceeded sales goals through upselling techniques.
- Bussed and reset tables to keep the work areas clean.
Customer Service Cashier
Burlington
11.2022 - 04.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Crew Member
Mcdonalds
05.2020 - 08.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Education
Bachelor of Science - Health Sciences Pre-Pharmacy
Rochester Christian University
Rochester Hills, MI05.2025
High School Diploma -
Fremont High School
Fremont, MI05.2021
Skills
- Organization
- Complaint Handling
- Shift planning
- Personnel Training
- Customer Service
- Employee Training and Development
- Flexible Schedule
Timeline
Customer Service Cashier
Burlington
11.2022 - 04.2023
Server Shift Leader
Elsie's Ice Cream Station
07.2022 - 08.2023
Crew Member
Mcdonalds
05.2020 - 08.2021
Bachelor of Science - Health Sciences Pre-Pharmacy
Rochester Christian University
High School Diploma -
Fremont High School
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