Erin Okomski
Cinnaminson,NJ
Summary
Dynamic Manager with a proven track record at D&Q Snow, Skate, Surf, enhancing customer satisfaction and team performance. Expert in Operations Management and Team Leadership, adept at resolving conflicts and driving strategic planning to exceed business goals. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
3
3
years of professional experience
Work History
Manager
D&Q Snow, Skate, Surf
02.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
Education
Bachelor of Science - Nursing
Rutgers, The State University of New Jersey
Camden, NJ05.2023
High School Diploma -
Cinnaminson High School
Cinnaminson, NJ06.2019
Skills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Sales management
- Marketing
- Business Administration
Timeline
Manager
D&Q Snow, Skate, Surf
02.2021 - Current
Bachelor of Science - Nursing
Rutgers, The State University of New Jersey
High School Diploma -
Cinnaminson High School
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