Erin Oswald
Grovetown,GA
Summary
Personable and organized with keen understanding of client satisfaction. Possesses solid skills in staff coordination and customer service. Aims to drive business growth and enhance experiences through effective management and support.
High-energy, resourceful and persistent throughout daily shift. Exceptional attention to detail, along with outstanding customer service and building relationships.
Overview
9
9
years of professional experience
Work History
Salon Manager
Paris Nails & Spa
12.2017 - 01.2025
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar, optimized work shifts and ensured adequate coverage during peak hours to maintain having satisfied customers.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Secretary
Window World of the CSRA
08.2015 - 12.2017
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
Education
High School Diploma -
Alleluia Community School
Augusta, GASkills
- Customer service
- Employee development
- Decision-making skills/ problem-solving skills
- Client relations
- Employee relations
- Recruitment and hiring
- Appointment scheduling
Timeline
Salon Manager
Paris Nails & Spa
12.2017 - 01.2025
Secretary
Window World of the CSRA
08.2015 - 12.2017
High School Diploma -
Alleluia Community School
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