Erin Ott
Knoxville,TN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Blackberry Farm
1471 W Millers Cove Rd, Walland, TN 37886
07.2020 - 02.2021
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality resort experiences.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Camp Counselor / Babysitter
Blackberry Farm / Blackberry Mountain
Walland, TN
08.2021 - 05.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Camp Supervisor
Blackberry Farm
Walland, TN
05.2022 - 12.2022
- Organized schedules, allocating appropriate resources for various activities throughout the day.
- Supported instructor curriculum development and activity planning.
- Conducted regular safety inspections of facilities and equipment to ensure compliance with regulatory standards.
- Trained new employees in camp policies, procedures, and best practices for optimal performance.
- Maintained a high standard of professionalism, representing the camp positively in all interactions with staff, campers, and parents.
- Implemented emergency preparedness plans effectively in case of unexpected incidents or weather conditions.
Adventure Concierge
Blackberry Mountain
Walland, TN
04.2023 - 07.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Spa Coordinator
Blackberry Mountain
Walland, TN
03.2024 - Current
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Monitored access of guests and escorted to treatment areas.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained solid knowledge base of all spa and resort products and services.
- Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
Education
Licensed Aesthetician, PME - Aesthetician
Tennessee School of Beauty of Knoxville Inc
Knoxville, TN01.2023
High School Diploma -
Heritage High School
Maryville, TN05.2021
Skills
- Guest Relations
- Conflict Resolution
- Telephone Etiquette
- Hospitality Service Expertise
- Chemical Facial Peels
- Laser Hair Reduction
- Dermaplaning
- Micro-needling
- Nano-needling
- Acid peels
- Microdermabrasion
- Rejuvenating Facials
Certification
- Paramedical Esthetic Training - November 2023
- Product Knowledge - SkinCuticles, Dermalogica, Sanitas and FarmHouse Fresh
Timeline
Spa Coordinator
Blackberry Mountain
03.2024 - Current
Adventure Concierge
Blackberry Mountain
04.2023 - 07.2023
Camp Supervisor
Blackberry Farm
05.2022 - 12.2022
Camp Counselor / Babysitter
Blackberry Farm / Blackberry Mountain
08.2021 - 05.2022
Guest Services Associate
Blackberry Farm
07.2020 - 02.2021
Licensed Aesthetician, PME - Aesthetician
Tennessee School of Beauty of Knoxville Inc
High School Diploma -
Heritage High School