Erin Paul
Sachse
Summary
Knowledgeable District Manager with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.
Overview
19
19
years of professional experience
Work History
Office Manager
American Technologies, Inc.
Plano, TX
08.2023 - Current
- Office manager duties include overseeing daily office operations, managing administrative staff, handling budgets, and ensuring a smooth-running workplace.
- Manage local office operations: Oversee daily office functions, implement and maintain office policies, and ensure the office runs efficiently and smoothly.
- Handle administrative tasks: Manage correspondence, answer phones, schedule appointments and meetings, and handle general administrative support for staff and management.
- Supervise staff: Oversee administrative staff, delegate tasks, monitor performance, and manage staff schedules.
- Financial and supply management: Manage office budgets, process invoices, handle bills, monitor office expenses, take inventory of office supplies, and place orders.
- Facility and safety: Ensure office equipment is maintained, oversee office maintenance, manage office layout, and ensure health and safety policies are up to date.
Client Service Analyst
Circana
11.2021 - 08.2023
- Client Service Analyst is responsible for a client's database and is the key point of contact for service-related requests or issues.
- Manage content delivery for client; including Content Delivery Client Satisfaction.
- Support exceeding revenue by high quality service delivery and data.
- Coordinate and execute high quality on-going analytic and ad-hoc requests.
- Work very closed with clients to product ad hoc reports and presentations across strategic and tactical top-line applications.
- Use strong analytical skills to consult with our client’s sales, category management and brand and trade marketing groups.
District Manager
Storage Asset Management
08.2019 - 11.2021
- District Manager responsible for maintaining operations, profitability and the customer experience for 14 properties and 6 on-site apartments.
- Recruit, hire, coach and retain an engaged team of high-performing store managers.
- Coach and train managers to demonstrate sales-focused and excellent customer service.
- Manage and oversee facility maintenance, labor and vendor management.
- Respond to customer inquiries in a timely manner and address their concerns to ensure customer satisfaction.
- Identify operational successes as well as implement plans to address opportunities.
- Manage every properties P&L to include revenue drivers, payroll, repair/maintenance and expense budgets.
- Conduct regular property audits to meet all company operational standards.
- Manage delinquent tenant process, including coaching teams to reduce delinquency rates and improve customer retention.
Co-Owner and Office Manager
J Paul Roofing & Construction
05.2015 - 08.2019
- Responsible for recruiting & hiring new project managers, managing customer experiences to ensure the end results lead to excellent google reviews, collections, P&L management and daily office administration for the entire company.
DISTRICT MANAGER
Missouri Jack, LLC
07.2011 - 05.2015
- Analyze store operations, product mix and marketing plans for 10 stores to ensure maximizing profits and increasing margins through training and development of management staff.
- P&L accountability for all aspects of the business.
- Consulting owners on marketing plans to increase sales for consistent 3-5% growth each period.
- Analyze market trends as well as product mix to keep sales in the black.
Regional Key Initiatives Manager/Area Coach
Jack in the Box
01.2010 - 01.2011
- Work with R&D and Operations Support team in San Diego at Corporate Support Center to ensure rollout of new products and initiatives will have proper flow through in corporate stores.
- Liaison between corporate personnel and St. Louis region.
- Train St. Louis Region on new rollouts and initiatives as well as follow up on rollout completion throughout the region.
AREA COACH
Jack in the Box
01.2007 - 01.2010
- Lead and develop a team of 16 corporate managers over 13 restaurants in the St. Louis region to become successful individual profit centers.
- Train and coach managers on new product rollouts, operational system changes, kitchen floor plan resets while moving team toward increasing bottom line results and top line sales.
- Recruit, hire and train internal/external managers to become efficient leaders for the region.
- Coach corporate management on ways to increase guest traffic count and transactions through using company programs to increase top line sales.
- Manage food costs, labor, speed of service and guest experience to help stores achieve bottom line profitability.
- Create individual restaurant and area action plans to better restaurant visibility and processes for the guests and the restaurant team.
Education
Bachelor of Science - Communications
Southeast Missouri State University
Cape Girardeau, MO05-1997
Skills
- Employee engagement
- Customer service
- Recruiting and hiring
- Strategic planning
- Training and coaching
- Operations management
- Team development
- Multi-unit management
Timeline
Office Manager
American Technologies, Inc.
08.2023 - Current
Client Service Analyst
Circana
11.2021 - 08.2023
District Manager
Storage Asset Management
08.2019 - 11.2021
Co-Owner and Office Manager
J Paul Roofing & Construction
05.2015 - 08.2019
DISTRICT MANAGER
Missouri Jack, LLC
07.2011 - 05.2015
Regional Key Initiatives Manager/Area Coach
Jack in the Box
01.2010 - 01.2011
AREA COACH
Jack in the Box
01.2007 - 01.2010
Bachelor of Science - Communications
Southeast Missouri State University
Additional Information
Authorized to work in the US for any employer