Erin Potter
Summary
Dedicated, detail-oriented, and highly trainable healthcare professional with solid track record in administrative and clinical roles, prepared to take on dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Unit Secretary
CalvertHealth Medical Center
Prince Frederick, MD
06.2023 - Current
- Answers telephone calls and call bells in a timely and professional manner and directs staff appropriately
- Maintains current and accurate medical records and charts for patients
- Maintains patient confidentiality in line with HIPAA regulations
- Maintains a clean, organized nurses station for optimal efficiency in the delivery of patient care services
- Improves unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinates communication between medical staff and patients' families, keeping everyone informed on treatment plans and progress updates.
- Upholds a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
Telemetry Monitor Technician
CalvertHealth Medical Center
06.2021 - Current
- Demonstrated strong attention to detail when analyzing cardiac rhythms for subtle yet significant changes that could indicate potential complications or emergencies
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Demonstrated in-depth understanding of telemetry equipment functions
- Maintained strict adherence to hospital policies and procedures related to confidentiality, infection control, and safety protocols during daily activities.
Educare Director
Cardinal Hickey Academy
03.2019 - 06.2021
- Directly managed all facets of the Educare Program including billing, scheduling staff, maintaining records, filing, ordering supplies, enrolling students, and complying with MSDE certification requirements for a Licensed Childcare Facility
- Directly oversaw up to 30 students from Pre-K-8th grade
- Directly managed paraprofessional childcare staff
- Developed strong relationships with parents through regular communication about their child's progress and needs.
Instructional Assistant
Cardinal Hickey Academy
08.2018 - 06.2021
- Collated classroom materials to help lead teacher prepare for daily instruction and activities
- Assessed student assignments to check quality and completeness before submission for grading
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Delivered curriculum in both one-on-one lessons and group learning environments
Assistant Manager
Yankee Candle Company
10.2014 - 12.2022
- Managed sales, employees, and operations to foster optimal performance
- Strengthened merchandising to drive customer engagement and boost sales
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Monitored cash intake and deposit records
- Interviewed, hired, and scheduled employees to meet staffing requirements
Education
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT12.2026
Skills
- Incoming call management
- Strong organization
- HIPAA compliance
- Patient chart maintenance
- Nursing station operations
- Clinical support
Certification
- CPR Certified
- Medication Administration Training
Timeline
Unit Secretary
CalvertHealth Medical Center
06.2023 - Current
Telemetry Monitor Technician
CalvertHealth Medical Center
06.2021 - Current
Educare Director
Cardinal Hickey Academy
03.2019 - 06.2021
Instructional Assistant
Cardinal Hickey Academy
08.2018 - 06.2021
Assistant Manager
Yankee Candle Company
10.2014 - 12.2022
Bachelor of Arts - Elementary Education
Western Governors University