Erin Rodriguez
Marion,Texas
Summary
Dynamic professional with a proven track record in customer service excellence and cash handling, honed at Goodwill and other leading companies. Skilled in fostering customer loyalty through exceptional service and resolving complaints with professionalism. Demonstrates strong work ethic and team collaboration, contributing to organizational growth. Achieved positive feedback for enhancing service quality and operational efficiency.
Overview
4
4
years of professional experience
Work History
Cashier
Goodwill
New Braunfels, TX
01.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Improved efficiency, organized checkout area for optimal workflow.
Bistro Attendant
Courtyard by Marriott
El Paso, TX
11.2021 - 02.2023
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
- Resolved customer complaints professionally, maintaining a positive reputation for the establishment.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
- Ensured accuracy in orders taken by attentively listening to guests'' requests.
- Supported smooth operations by maintaining adequate stock levels of tableware, linens, and other supplies.
- Consistently received positive feedback from guests regarding exceptional service quality.
- Maintained a clean and organized dining area for an enjoyable guest experience.
Sales Associate
Ross Dress for Less
New Braunfels, TX
04.2020 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Byron Steele
CiboloSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer service excellence
- Staff training
- Attention to detail
- Records maintenance
- Organizational growth
- Clear communication
- Problem-solving
Timeline
Cashier
Goodwill
01.2024 - 08.2024
Bistro Attendant
Courtyard by Marriott
11.2021 - 02.2023
Sales Associate
Ross Dress for Less
04.2020 - 10.2021
High School Diploma -
Byron Steele