Erin Sandoval
Moscow,ID
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at multiple service institutes. Reliable and honest professional dedicated to meeting performance goals and eager to learn new skills and improve current ones.
Overview
5
5
years of professional experience
Work History
Barista
Red Star Coffee Company
2022.08 - Current
- Worked as a barista, taking customer orders and offering answers to questions as well as product recommendations in order to provide great service.
- Worked in the helper role, processing all transactions for customers, up to 100 different transactions most shifts, in a timely and accurate manner.
- Performed actions for the supplies role, taking note of all inventory in the coffee stand and retrieving the necessary items needed for the next day of business from our storage unit to maintain a well stocked, fully efficient business.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Used a digital loyalty program to track customer transactions and provide rewards to customers.
SERVER
Buffalo Wild Wings
2021.08 - Current
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Memorized menu to help diners make informed meal choices
- Delivered customer checks and securely processed credit card or cash payments.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs, informing the kitchen of any special dietary needs/restrictions when needed.
CLEANER
Rolling Hills Property Management
2019.05 - Current
- Removed dirt and grease to restore appearance.
- Disinfected and cleaned bathroom, kitchen, bedroom, laundry, and living areas in apartments before new tenants moved in.
- Dusted and wiped down decorative structures, baseboards and common surfaces.
- Swept and mopped floors and vacuumed carpets.
WINDOW ATTENDANT/CASHIER
Spud Shack
2022.07 - 2022.09
- Greeted and informed customers of products, fostering positive store experiences
- Took orders in the window and gave order slips to cooks to prepare, then delivered food to customers.
- Collaborated with team members to improve overall service quality and guest experience.
RETAIL ASSOCIATE AND MARKETING LEAD
Ampersand Oil & Vinegar Taphouse
2020.08 - 2021.04
- Built and maintained customer base through promotional invitations and store events.
- Opened cash register at beginning of day and reconciled at closing, driving store operating procedures.
- Processed sales and handled payment transactions via computer point of sale system.
- Set up promotional displays and signage to increase sales.
- Assisted with weekly and monthly inventory audits to support store accuracy.
- Delivered excellent customer service resulting in loyal client relationships.
- Created fun and engaging promotional posters, ads and t-shirts.
Education
BBA -
University of Idaho
Moscow, ID08.2024
Skills
- Cash Register Operation
- Customer Transactions, including Cash Handling
- Credits and Refunds
- POS Systems
- Team Player
- Friendly and outgoing
- Active listener
- Customer relationship development
References
References available upon request
Extracurricular Activities
University of Idaho Spirit SquadMemorized frequent customer preferences to build relationships and loyalty.
Timeline
Barista
Red Star Coffee Company
2022.08 - Current
WINDOW ATTENDANT/CASHIER
Spud Shack
2022.07 - 2022.09
SERVER
Buffalo Wild Wings
2021.08 - Current
RETAIL ASSOCIATE AND MARKETING LEAD
Ampersand Oil & Vinegar Taphouse
2020.08 - 2021.04
CLEANER
Rolling Hills Property Management
2019.05 - Current
BBA -
University of Idaho
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