Erin Shaw
Office Manager/ Director of Surgery
Smithfield,Kentucky
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Office Manager/Surgery Scheduling Coordinator
Hanna Foot And Ankle
Louisville , KY
07.2018 - Current
- Helped to develop, improve and implement nursing policies and procedures.
- Scheduled staff and delegated work assignments.
- Maintained medication room in full compliance with government and facility requirements.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Evaluated and improved team member performance through coaching and training.
- Evaluated patient histories, complaints, and current symptoms.
- Reviewed patient history to verify conditions and current medications.
- Monitored patient health conditions to report changes to assigned physician.
- Provided patient education on health care issues and prescribed medications.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Responded to patient requests with appropriate clinical and personal assistance.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
Back-office manager/Surgery Scheduling Coordinator
Commonwealth Foot And Ankle Center
Louisville, Kentucky
09.2013 - 06.2018
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Prepped operating rooms and booked necessary equipment and supplies.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
Education
Associate of Science - Practical Nursing
Gallen College of Nursing
Louisville, KY 01.2013 - 05.2016
Skills
Nurse Leadership
undefinedTimeline
Office Manager/Surgery Scheduling Coordinator
Hanna Foot And Ankle
07.2018 - Current
Back-office manager/Surgery Scheduling Coordinator
Commonwealth Foot And Ankle Center
09.2013 - 06.2018
Associate of Science - Practical Nursing
Gallen College of Nursing
01.2013 - 05.2016
Similar Profiles
Jennifer GuilhermeJennifer Guilherme
Front and Back Office Lead Medical Assistant at Step Forward Foot And Ankle PodiatryFront and Back Office Lead Medical Assistant at Step Forward Foot And Ankle Podiatry
Vadim GoshkoVadim Goshko
Owner/Principal Podiatrist at European Foot and Ankle Clinic and Surgical CareOwner/Principal Podiatrist at European Foot and Ankle Clinic and Surgical Care
Christian TateChristian Tate
Medical Assistant at Metro Foot And Ankle CentersMedical Assistant at Metro Foot And Ankle Centers
Charles PadgettCharles Padgett
Restaurant Waiter at Our Best RestaurantRestaurant Waiter at Our Best Restaurant
Rachael JumpRachael Jump
Tutor at Henry County High SchoolTutor at Henry County High School