Erin Sullivan
Cleveland,OH
Summary
Detail-oriented dental office manager with expertise in insurance claims, accounts receivable and payable, and payroll reporting. Proficient in Dentrix and Sidexis. Experience using Easy Dental, Tab32, EagleSoft, and Dexis. Capable of coordinating operations, maintaining precise records, and enhancing patient communication.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Office Manager
John T. Nabors, DDS
06.2022 - Current
- Manage all employees and maintain employee records
- Oversee insurance processes, including filing claims, writing narratives for denials, submitting preauthorizations, and preparing cost estimates for patient appointments.
- Maintain a productive schedule and guide front desk on scheduling, time blocks, etc.
- Schedule annual training and events such as Akron Dental Society's annual session, BLS/CPR training, OSHA, HIPAA, and radiology reviews, etc. Also keep track of employees and Dr. Nabors' continuing education credits.
- Oversee everything having to do with insurance. Filing claims, writing narratives for denials, submitting preauthorizations and preparing estimates of cost prior to patient appointments.
- Maintain Dr. Nabors' insurance contracts and credentialing information, keeping provider records current with insurance companies.
- Utilize Dentrix to schedule patients, record payments, run reports, and enter and submit claims to insurance companies.
- When needed, assist Dr. Nabors chairside, taking x-rays, helping hygienists perio chart, and breaking down and setting up operatories.
Dental Receptionist
A Family Dental Care: Dr. Brian Moses, DDS
11.2020 - 07.2022
- Worked part-time on Fridays and Saturdays while also employed with Dr. Herbert Orlansky
- Verified patient insurance over the phone and through online provider portals, confirming coverage before appointments to give patients an estimate of cost and to maximize insurance benefits.
- Submitted insurance claims and preauthorizations, followed up with patients to explain treatment plans and co-pays.
- Utilized Dentrix to schedule patients, record payments, run reports, and enter and batch procedures for insurance submission.
- Utilized Dexis to view, download, and upload patient X-rays
- Pulled and filed charts
- Called patients 1–2 days before appointments to confirm visits
Dental Receptionist
Dr. Herbert Orlansky, DMD
11.2018 - 06.2022
- Verified patient insurance over the phone and through online provider portals, confirming coverage before appointments to give patients an estimate of cost and to maximize insurance benefits.
- Submitted insurance claims and preauthorizations, followed up with patients to clarify treatment plans and co-pays.
- Communicated with patients through Practice Mojo to remind them of appointments, alert them of co-pays, and notify them of schedule openings.
- Reminded patients of appointments, alerted them of co-pays, and notified them of schedule openings utilizing PracticeMojo.
- Pulled and filed charts
Dental Assistant/Receptionist
Gentle Dental, Dr. Graor D.D.S.
10.2015 - 12.2017
- Assisted Dr. Graor with dental procedures, set up and broke down operatories, and prepared treatment areas. Cleaned instruments using ultrasonic cleaner and autoclave, developed x-rays using ScanX scanner.
- Greeted patients and maintained accurate charts with current insurance and medical information, organized patient records, utilized EagleSoft for scheduling appointments, recorded payments and entered procedures into ledgers, answered phones, calculated estimated co-pays, collected payments, submitted claims to insurance companies, and maintained day sheet with production and payment totals.
Education
Dental Assisting -
Stark State College
Canton, OH05-2024
High School Diploma - undefined
James Ford Rhodes High School
Cleveland, OH05-2015
Skills
- Dentrix
- Insurance Verification
- Dental Billing
- Accounts Payable
- Office Management
- Patient Records Management
- Data Entry
- Payroll Processing
- MS Office (Word, Excel, PowerPoint, etc)
- Detail Oriented
- Front Desk
- Management
- Interpersonal Skills
- Analytical
- Computer Literate
- Chairside Assisting
Certification
- AED Certification
- BLS Certification
- CPR Certification
- Registered Dental Assistant - June 2024 to July 2027
- Radiology Certification - May 2024 to December 2026
Timeline
Office Manager
John T. Nabors, DDS
06.2022 - Current
Dental Receptionist
A Family Dental Care: Dr. Brian Moses, DDS
11.2020 - 07.2022
Dental Receptionist
Dr. Herbert Orlansky, DMD
11.2018 - 06.2022
Dental Assistant/Receptionist
Gentle Dental, Dr. Graor D.D.S.
10.2015 - 12.2017
High School Diploma - undefined
James Ford Rhodes High School
Dental Assisting -
Stark State College
Personal Information
Work Permit: Authorized to work in the US for any employer